The UPS Store

Reviews

• DA

  Derek Alfonso

  Sep 30, 2026
  1.0
  Apparently this location no longer assists with third party billing after years of doing it. Will have to take the business elsewhere. I had a package in hand and a UPS Account # to charge it to. Just needed them to generate the label and ship it on its way. The guy that normally does it wasn't in today. I hope that's not the excuse as it's not a good one.
• JM

  Jennifer McElroy

  Sep 29, 2026
  1.0
  RESPONSE TO OWNER*****EDIT on 10/3- I’m honestly not sure how much more discussion needs to be had here. I already provided the date and time of my visit. The issue was the customer service, and based on the reviews below mine, this clearly isn’t an isolated complaint. There are multiple customers describing rude and unfriendly interactions at this location, including complaints about management. You have an entire neighborhood that depends on having this store conveniently located nearby, yet the customer service has apparently gotten bad enough that people are willing to drive farther just to avoid coming here. That should tell you something. Instead of asking every dissatisfied customer to call or email and provide even more information, why not trust what your customers are repeatedly telling you? Read the reviews. There is a pattern. At some point, the solution isn’t asking customers to explain the problem again. It’s training your staff, holding people accountable, or hiring people who actually want to provide customer service. I don’t need a phone call or further discussion. I’d simply like to be able to walk into my neighborhood UPS Store, complete a basic transaction, and not be treated like my presence is an inconvenience. REVIEW 9/29 I stopped in simply to drop off an Amazon return and was genuinely surprised by how rude and unfriendly the employee was. Afterward, I looked at the recent reviews and realized I’m apparently not the only customer who has had this experience. Several recent reviews describe very similar interactions, which makes it even more disappointing that this seems to be an ongoing issue. For a neighborhood UPS Store, you’d expect basic friendliness and customer service. Unfortunately, I’ll be making the extra drive to another location from now on. PS-in case UPS cares-this was at 1:15PM on 9/29.
• SS

  Sabrina

  Sep 8, 2026
  1.0
  Went to the UPS store to drop off several packages and Claudia was very rude and did not even acknowledge me. Her customer service skills need major improvement. I have a small business where I drop off packages frequently and will not go back to this store because of her.
• MS

  Mike Soto

  Jul 11, 2026
  1.0
  Customer service at the UPS Connerton location is poor and the 'manager' lady is rude and off-putting. I tried to return an Amazon package on Saturday and she said she wasn't accepting barcode returns until Thursday. I don't know if it's because she just didn't want to do her job, out of laziness, or the location had a system shutdown impeding her from doing her job. I had to go to another location to drop off my return and had no issue. It's not my first time there. The lady always seems miserable, always complaining, and has zero sense of customer service. Management comes from the top down. Hire better people and improve your customer service if you want to keep your customers.
• RS

  Reese S

  Jul 7, 2026
  1.0
  Avoid Glinda in this office. She has dark hair and dimples, probably in her 50’s. She is unbelievably rude, lazy, moans and groans while acting like doing her job is such an inconvenience. She made an error on my return, missing costly items I returned because she scanned incorrectly due to her bad attitude not wanting to work. I then had to call to correct HER mistake and she again, was equally rude over the phone. Her behavior is unacceptable and both my husband and I have had the same experience with her. I am genuinely perplexed why people like this remain in jobs they are miserable in and work customer facing, rather than behind a desk where they aren’t having to interact with people. I’ve called and spoken to management about her and will be pleased when she loses her job. Maybe it will inspire her to work in a non-customer service role.

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