The UPS Store

Reviews

• RJ

  Rik Jahn

  6 days ago
  1.0
  Not very accommodating
• JT

  Julii Then

  Jun 25, 2026
  5.0
  THE BEST CUSTOMER SERVICE GOES TO BRENDA!!! SHE WAS ABLE TO HELP ME SO FLAWLESSLY!!!! SHE PUT ON HER THINKING HAT AND SURPASSED EVERYTHING FROM START TO FINISH! THANKS SO MUCH FOR YOUR HELP! TELL YOUR BOSS YOU NEED A RAISE ☺️ SHE MADE MY EXPERIENCE WONDERFUL!
• JG

  Jon G

  Jun 4, 2026
  1.0
  I am extremely disappointed with my experience at the UPS Store in Jupiter. I paid $72.33 to send a package overnight to Asheville, NC. According to the tracking information, the package arrived in Asheville the next morning and was scanned at the local facility at 7:31 AM. It was then scanned again as being processed in Asheville at 9:06 AM and once more at 2:10 PM the same day. Instead of being delivered, the package was inexplicably sent to Louisville, Kentucky, and then routed back to Asheville. As a result, the overnight delivery guarantee was not met. When I initially contacted the UPS Store, I was told that a refund claim would take approximately two weeks to process. After waiting the full two weeks, I called back and spoke with Brenda, who informed me that the claim had been denied due to weather. That explanation makes absolutely no sense. The package had already arrived in the correct city on time and was being processed locally throughout the day before UPS sent it to Kentucky. This appears to have been a routing error, not a weather issue. What frustrated me most was the complete lack of effort to help resolve the situation. Brenda simply repeated that the claim was denied and made no attempt to contact her UPS representative or advocate on my behalf. The overnight service is advertised as guaranteed, but it seems far too easy for UPS to simply label a delay as "weather related" and avoid honoring that guarantee. I understand that shipping issues can occur, but customers deserve accountability and assistance when they pay a premium price for a guaranteed service. Unfortunately, I received neither. I would suggest avoiding this UPS store.
• EC

  Edward Child

  May 28, 2026
  5.0
  I’ve been to this UPS Store location many times, and the customer service is consistently outstanding. The employees are always friendly, welcoming, professional, and extremely helpful. I especially want to recognize the manager, who previously helped me with getting documents notarized. She was patient, kind, and made the entire process easy and stress-free. I visit this location once or twice a week, and every experience has been positive. It’s clear this team truly cares about their customers.
• JM

  Jim Muir

  May 23, 2026
  5.0
  Have had a box there for over 10 years. EVERYONE at this location is TOP NOTCH. Bobby is the best and the rest of the staff is super helpful and friendly

Frequently Asked Questions About The UPS Store