United States Postal Service

Reviews

• MT

  Morgan Teston

  4 days ago
  1.0
  QR scanner self serve machine broken. So I stood in a very long line with a more than patient 4 yr old and got to the front of the line only for the worker to refuse to scan my QR codes and help me get everything shipped out. I’ve shipped many things and never had an issue. He wanted me to write on my packages and then come back up to the line that I had already waited around 30 min in. It’s ok if that’s their procedure but there should be signs notifying everyone in line that this is the policy to follow. There were no signs. Also they should have proper pens and markers out in the lobby for people to do so, there were no writing utensils even present for me to write on the packages as he was requesting me to do.
• PD

  Paul Doane

  4 days ago
  1.0
  Customers have to re-deliver mail. I lost at least two Bills a month. Call to complain and get the message, "mail box is full". Go to post office, stand in line for an hour, that is, if your lucky. Complain, and it falls on deaf ears, they could care less.
• EF

  Elvis F

  Sep 17, 2026
  5.0
  Kevin is the man. Today, I visited this USPS around 4:30 pm. Kevin was honest and assisted with packaging to ensure it would survive the trip to California. I also witnessed his coworker was very patient with an older customer who from what I gathered, needed assistance tracking a package. Thank you guys for the pleasant experience.
• LC

  Larissa castillo

  Sep 10, 2026
  1.0
  I am extremely disappointed with my experience at this USPS office located on 150 Busch Dr. and with the Priority Mail service. On August 31, 2026, I visit this office and used Priority Mail to send a greeting card to my sister in Texas. My receipt stated an expected delivery date of September 3, 2026. I paid $14.50 for Priority Mail instead of approximately $1.70 for First-Class Mail, which showed an expected delivery date of September 4. My sister's birthday was September 3, and I was willing to pay much more because I wanted her to receive the card on her birthday. Instead, the card did not even leave Jacksonville until September 4—one day after the stated expected delivery date. My sister finally received it in Texas on September 9, six days after I mailed it and six days after her birthday. On September 10 at approximately 2:20 p.m., I went back to the office to request a refund. The employee who assisted me told me that Priority Mail does not guarantee delivery and that the word "EXPECTED" on the receipt means that the delivery could essentially happen on any date. This raises a serious question: What exactly is a customer paying the extra $12.80 for? There is a large sign in the office promoting Priority Mail and clearly indicating the delivery timeframe, but the word "EXPECTED" is not displayed in the same prominent manner. If this is not misleading advertising, then what should a customer call it? Customers are encouraged to pay significantly more based on the advertised delivery timeframe, only to be told afterward that the date actually means nothing. To make matters worse, the employee who handled my complaint showed no empathy for my frustration or the money I had spent. She did not apologize, and her attitude came across as, essentially, "If you don't like the result, that's your problem." I understand that employees have policies they must follow, but basic courtesy and professionalism should not be optional. It is incredible and unacceptable that a federal agency can promote a service in this way and then leave customers with no meaningful recourse when the service fails to meet the timeframe they paid extra to receive. I paid $14.50 because I needed that card delivered in time for my sister's birthday. Instead, I could have paid $1.70 for First-Class Mail and received essentially the same result—or possibly sooner. This experience has completely destroyed. I will never use the Priority Mail or this postal office. Next time, I will be using FEDEX or UPS.
• MY

  Marisbel Yero

  Jul 26, 2026
  5.0
  Excelente buena atención y rápida

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