FedEx Ship Center

Reviews

• CB

  Cuervo Bae

  Jun 6, 2026
  1.0
  To preface, I am a musician and for an occasional side hussle of flipping instruments and a fun hobby I rely on shipping services to get instruments and repair related items in and out of my house. Over the past year anytime someone else or I use FedEx has become dreadful as it seems to me that the main distribution hub (Jacksonville, Fl) is constantly making errors with all packages that come through it it seems. The most recent ongoing issue is an international shipment that I have had. It flew acrcoss the pacific and in the middle of a Japanese typhoon only for it get... well that's the part that no one told me exactly what happened to it or they told me multiple things. From the start, I asked them to make it not have the weekday special handling as my home is not a buisness about when it hit Memphis and I noticed that special handling tag, but that request never got fufilled despite them (Mariella) saying she put one in. Now onto Friday morning when it "left" the Jacksonville hub it spent 4+ hours with the "on the way status" despite me living less than an hour and fourty-five minutes from the city. So I called, went through the beauracracy and got no response. I had to sit and pester them for an hour to figure out what happened to it. I contacted the Jacksonville hub via email, the phone rep., and finally the online chat because I managed to get ahold of them somehow. In order of who I spoke to and what they said to me. Phone rep. - "Jacksonville misorted it and sent it to the wrong place in Georgia, but it is on a truck and on the way to your FedEx location" Jacksonville Facility - "It was probably not loaded onto a truck and is sitting here and will just go out on Saturday instead to your local center." Online chat - "It is sitting in another place in Georgia waiting to be sent to your FedEx location." Well... damn, which one is it? As of earlier this morning, I spoke with yet another rep because my weekends are free and I have nothing better to do than repeatedly call about what was pertinent to my original weekend plans. At eight A.M., I gave them the rundown of my situation, and they said that it had will probably reach my local FedEx hub at around nine and that they would try to deliver it today if that request clears to remove the special handling. I hear nothing for hours, but the tracking does update to show it is in the area at that nine'o'clock time and I see it is close to 11 which is usually the times that FedEx trucks go out to delivery for my area. I then call back and speak to a "Brian." He says that due to the package being FedEx "Express" there are not sufficent drivers to take it to my town despite the special handling so I will have to still wait utill Monday no matter what the contents are and that if it is important for me to get them then and there I will have to be there to intercept them myself when the driver comes. What is the difference between a standard driver and an express one? How is it express if it takes longer than a normal driver, and why offer it to me if it can't be fufilled in my location properly? Overall very frustrating and from now on I will refuse any buisness that requires or wants to use FedEx due to this. It is SAD that the USPS is currently outshining FedEx in the Southeastern United States. Awfully close to making the ninth circle of hell look like a familiy get away compared to the FedEx Jacksonville sorting center.
• JC

  Justin Cisson

  May 23, 2026
  1.0
  Over $1,000 in merchandise has now been lost because of FedEx’s handling of a simple Hold At Location request. I submitted the request on Wednesday and received confirmation that same day, but FedEx apparently didn’t process it until Friday. That seems to have confused either the system or the driver, because the package was then delivered to the wrong location anyway. This was supposed to be a FedEx-to-FedEx chain of custody transfer, not a residential delivery situation, which makes this entirely a FedEx handling issue. The package was supposedly signed for by someone named “Norman,” yet FedEx cannot even identify the employee ID tied to the signature. On top of that, the Ground facility on Waterworks Ave and the Express facility on Commonwealth just kept pushing responsibility back and forth with “we don’t know where it’s at.” Now I’m not only out nearly $1,000 in product, but I’m also losing income daily because this delayed an active job that cannot be completed without the shipment. I currently still have an open claim with customer support and am waiting on the results, though at this point I’m honestly not holding my breath. Since FedEx will be closed Monday for Memorial Day, I guess I’ll spend a couple more hours on the phone Tuesday trying to get answers. Hopefully FedEx finds my package. If not, somebody is going to end up paying for this loss.
• SC

  Stephen Coppock

  May 21, 2026
  5.0
  Went right in and picked up my packages. Great customer service.
• DB

  Daniel Breslin

  May 4, 2026
  1.0
  This review is for the sheer fact that the delivery trucks are ALWAYS going slow in the fast lane, then get all the way over to get off the exit for the distribution center. It's like they are trained to cause traffic. I never see UPS camping out in the fast lane. They actually have some human decency and care about potential customers. I for one will never use FedEx because of this. Also, this is not a one-time occurrence, this is years of incompetence.
• EJ

  E.D. Joten

  Apr 27, 2026
  5.0
  If they ever close that shipping center,I would love to see it turned into a roller skating rink!The service is be excellent. Ed Joten