FedEx Office Print & Ship Center

Reviews

• MB

  Melody Bolduc

  Jul 18, 2026
  5.0
  I had one of the best customer service experiences I’ve had in years at this FedEx Office. I came in just a few hours before an event with a large curriculum I needed printed, along with several color handouts. I was already running behind, had experienced a wardrobe mishap on the way there, and was feeling more than a little stressed. From the moment I arrived, the associate who helped me was calm, kind, and incredibly resourceful. She had already encouraged me over the phone to send my files ahead of time so we could avoid delays, which saved valuable time. When I arrived, she even helped me resolve my unexpected wardrobe emergency so I could head to my event looking presentable. Then, when one of the self-service copiers refused to print my document correctly, she immediately stepped in, used another machine, and made sure everything was printed accurately and quickly. Throughout the entire experience, she was cheerful, professional, patient, and genuinely invested in helping me succeed. She turned what could have been a very stressful morning into one that ended with relief and gratitude. I felt it was importance to recognize Kelly for the outstanding service she provides. Employees like her are rare, and she is a tremendous asset to FedEx. Thank you for employing people who care so deeply about their customers.
• DP

  Deidra Palmer

  Jul 14, 2026
  5.0
  Very helpful
• HZ

  Hanna Zhou

  Jul 12, 2026
  1.0
  we went in for mailling an international letter， the employee told us they are not been train for。we have to find an EEI code ourselves。 After 1 1/2 hours struggl ing， we accidently found the international letter doesn't need EEI code. I confront with the employee and his answer is “ I don't know。 I wasn’t been trained “!
• RJ

  Robert Jacoby

  Jun 15, 2026
  1.0
  Great if you're not doing any printing, or shipping anything. VERY overpriced! I had two packages one was 216 cubic inches and weighed 11.75 pounds; it cost $41.62 to ship including $400 in insurance coverage. The second package was 104 cubic inches, weighted 1.9 pounds and cost $50.18 with $100 of insurance coverage! You got that right, the package that was TWICE as big in cubic inches and SIX times heavier, cost 20% LESS to ship. When I asked to have the manager double check to make sure it was calculated correctly, he gave me a nasty attitude (god forbid a manager should be asked to answer a reasonable question) and didn't review the calculation. He insisted that the more expensive package was larger in cubic inches .... it was NOT, the more expensive package was 104 cubic inches and 1/6 the weight; the larger package was 216 cubic inches. The manager seemed incensed that I would even ask a question! Worse, on a past visit I was quoted a very high [unreasonable] price to ship a package and asked the manager to check the pricing. He found an error, corrected the error. The resulting price was significantly lower. Restated, there should not be a penalty [in terms of the way you're treated] for simply asking a question. In fairness, I did interrupt the manager - he was in the midst of giving a long-winded explanation of a movie he had seen over the weekend to a female co-worker. Naturally, the customer's needs should take a back seat to this "pressing managerial task"! Icing on the cake, when I put the information into the FedEx online shipping calculator (for the 104 cubic inch package), it was significantly less - like $40 instead of $50.18. NOT A GOOD EXPERIENCE and I will avoid this FedEx Office Print & Ship Center in the future. Ultimately, it might make sense to write my political representatives to prevent this type of monopoly power in the future! The FedEx / Kinkos merger should have NEVER been allowed to happen. We need someone like Elizabeth Warren supervising these monopolies!
• MM

  Madelyn

  Jun 10, 2026
  5.0
  Staff were so helpful, patient, and kind. I had lots of stuff to print out in various sizes and all of the staff I interacted with were extremely willing to help and great at their jobs. I would highly recommend their printing as the prices were great and the quality is perfect.

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