The UPS Store

Reviews

• DM

  Daisy Maple

  3 days ago
  1.0
  Worst reputation in the city for a reason. Worst attitudes, worst customer service, and very disorganized, they lost my package and didn't care at all.
• JS

  Jamie Schirra

  Sep 30, 2026
  5.0
  This is the UPS store that I exclusively use due specifically to the fact that the staff is always so professional, welcoming and nice! Thank you, ladies!!
• FJ

  Franchester Johnson

  Sep 30, 2026
  1.0
  Every time I come to this location, employees push customers toward the self-service machine, even when the store is not busy. I have no problem with self-service, but when I have multiple heavy packages, I should not have to physically hold them up to a machine. A simple solution would be for the store to have handheld scanners so customers can scan packages without making them lift heavy boxes. During this visit, I had four packages, including two very heavy boxes, so I went directly to the counter and asked the employee to scan them. The older female employee with reddish hair in a ponytail immediately responded in a negative and argumentative manner, telling me that I did not have to use self-service. I explained that, from my experience, this location consistently pushes customers toward it. What should have been a simple conversation turned into an argument. Even after the woman with all white hair perhaps she's the owner who knows kept telling her to be quiet she continued to go back and forth as if she had an agenda. Six Strikes Against This UPS Store Employee Strike 1: Dismissive response After I explained my frustration about repeatedly being pushed to use self-service, she dismissed my concern by saying, “If you want to complain or feel the way you're feeling, you're entitled to feel that way.” Instead of addressing the issue professionally, she made it seem like I was complaining about nothing. Strike 2: Mishandling a fragile package She took a heavy box clearly marked with a large 3-by-5-inch red “FRAGILE” label and threw it on the ground. That is unacceptable handling of a package, especially one that was visibly marked fragile. Strike 3: Telling a customer not to return When I told her I would not be coming back because of the unprofessional treatment, she responded, “Good, don't come back.” Rather than de-escalating the situation, she made it clear that my business was not wanted. Strike 4: Dropping my receipt on the floor Instead of handing me my receipt or placing it on the counter, she held it up and allowed it to fall to the floor, forcing me to pick it up myself. It was unnecessary and disrespectful. Strike 5: Repeatedly accusing me of arguing and complaining She repeatedly yelled, “You just came in here to argue,” and “You just came in here to complain. That's what you came in here to do.” Rather than having a professional conversation, she continued escalating the interaction. Strike 6: Refusing to identify herself or provide corporate contact information When I asked for her name because she was not wearing a name tag, she refused to give it to me. When I asked for the corporate number because I intended to file a complaint, she also refused to provide it. If a customer is trying to address a problem through the proper channels, the appropriate response should be to de-escalate and provide the information needed to submit a complaint, not make the situation more confrontational. Customers are not always right, and employees do not have to agree with every complaint. However, there is a difference between disagreeing with a customer and repeatedly dismissing, arguing with, disrespecting, and escalating an interaction. These six incidents are what made this experience so unprofessional. Instead of trying to resolve the situation, her responses repeatedly escalated it and ultimately made me feel that my business was neither respected nor wanted. I'm pretty sure these three individuals whoever they are store owner team lead manager, they're going to flip the story to make it seem as though the issue was me but lucky for me I started documenting soon as I got into the store so please give me a reason to release the footage There is a reason why this store has a two star rating
• RD

  Roxanne Driggers

  Sep 17, 2026
  5.0
  These ladies were very helpful
• GR

  G8 R

  Sep 14, 2026
  5.0
  Excellent service

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