Primo Brands Delivery

Reviews

• DG

  Denny D Gevich

  Aug 24, 2026
  5.0
  Good people.
• JG

  Jose Gonzales

  Aug 5, 2026
  1.0
  I have had a terrible experience with this company. My appointment has now been rescheduled three different times. I emailed Colleen and tried calling the number provided in her email but received no response. I then called the number listed on the company’s website and spoke with a representative named Muryane, who assured me that everything was on schedule for my appointment on August 5th between 11:30 a.m. and 3:00 p.m. Wanting to confirm, I called back later and spoke with another representative named Rei. She told me my appointment had actually been rescheduled to Friday, August 7th—even though I was never notified of this change. When I explained the situation and asked to speak with a manager, she suddenly said they could, in fact, keep my original appointment on August 5th between 11:30 a.m. and 3:00 p.m. That inconsistency alone was concerning. I still requested to speak with a manager, and Rei told me there was a “long queue.” When I asked how long, she initially said the wait was only 1 minute and 30 seconds. I asked if she was seriously calling a 90-second wait a “long queue,” and she immediately changed her answer, saying the wait was now 10 minutes. The entire experience has been disorganized, unprofessional, and frustrating. Between the repeated rescheduling, the lack of communication, and the inconsistent information from customer service, I have very little confidence in this company. If this is how they represent themselves and treat their customers, it’s difficult to understand how this level of service is considered acceptable.
• SY

  Suleidy Alvarez Yeme

  Jul 20, 2026
  5.0
  Jadher has been the most helpful, friendly, and all around wonderful person. All the staff here at Towncare Dental love him very much and giving us kind words. 10/10 Driver ever!!
• CS

  CJ S

  Apr 23, 2026
  1.0
  Total scam - they are ripping off not only the public but falsely selling distilled water with a Zephyrhills spring water sticker on it. The last two deliveries were a mixed batch some with the new caps and the foam insert under the cap and the old caps that were blue with the hard seal on the inside, these are the spring water. Notably different. These Waters are not the same and they are falsely advertising the white caps with the styrofoam seal as "spring water" and it's not...... it's distilled water. All my employees said the water is tap water. Scam again. Water scam. This new delivery ownership is fleecing customers. $18 bucks for 5 gallons of tap water. Somebody needs to shut them down! What else could they be putting in our water?
• DS

  Donald Smith

  Sep 20, 2023
  2.0
  I get 20 minutes notice of delivery. It's about a 3 hour window, which is a little ridiculous. This is an appointment-only business and I live 40 minutes away! If the door's not open, or they think you're closed, they drive away. Usually driver won't even get out of the truck to check. I have cameras or I wouldn't even have known they stopped by! When they do show up they think my client in the lobby works there and will ask them where they should put stuff. Please leave my customers alone. No direct line to local drivers, management, etc., so this keeps happening. Seeing the same thing in other reviews.