The UPS Store

Reviews

• DD

  Daniel

  Jun 30, 2026
  5.0
  If you want the job done right with friendly, efficient, and professional service, see Terry at the San Carlos Blvd store.
• KC

  kay cosenza

  Jun 23, 2026
  1.0
  Here’s a short, smooth, professional version of your letter — all the key facts, none of the extra length:⭐ Shortened LetterTo Whom It May Concern,I am writing to report an upsetting experience at your UPS Store. I arrived with five small returns, each with the printed label affixed using blue painter’s tape. The employee assisting me was not wearing a name tag and handled the packages so abruptly that she nearly sliced my cheek while tearing off an 8.5x11 label; my hair fortunately absorbed the impact. When I calmly told her there was no need to rush, she insisted she was “really busy,” and when I mentioned I had just retired after 40 years of full‑time work in customer service; she replied, “Do you want a cookie.” She refused to give her name, and her coworker falsely told me it was Ashley. On a later visit, after describing her to Sue, I learned her real name is Patience.I have been a loyal customer for six years and have always appreciated the professionalism of former Lori, and current staff Sue, and Shelia. This experience was far below the standard I’ve come to expect. Sincerely, Kay
• GS

  Gary S

  Apr 16, 2026
  5.0
  Friendly helpful counter sales people
• GG

  Goz Gosselin

  Apr 13, 2026
  5.0
  Recently, I utilized the services of UPS to ship a unique collection of greeting cards to a relative residing in Washington State. The representative informed me that the delivery would be scheduled for a specific date. Regrettably, the delivery did not occur as anticipated. I had misplaced my receipt containing the tracking number. After conducting thorough research, the sole method to retrieve the number was to visit the store from which the package was dispatched. Terry, the representative who diligently searched her computer, successfully located the number. Subsequently, she initiated the tracking process and discovered that the package had been delayed by several days. Terry demonstrated exceptional patience and attentiveness to my requirements, and I extend my sincere commendation for her efforts in assisting me. In my opinion, she exemplifies the qualities of a true professional. I express my gratitude to Terry and UPS for providing exceptional service.
• CC

  Cathi

  Apr 4, 2026
  5.0
  I'm shocked that this location only has 2.9 stars. This is my go to place for Amazon returns and they are always fast, efficient and pleasant. I don't worry about the length of the line because it moves well (unless the client is a chatter and they are hard to move along).

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