The UPS Store

Reviews

• JM

  J M

  4 days ago
  1.0
  WORST CUSTOMER SERVICE EVER!! THEY HAVE A CONTRACT WITH AMAZON - AND THEY WANT TO CHARGE $2.00 FOR A PIECE OF TAPE!! THEY COULD HAVE SAID THIS IS A 1 TIME COURTESY - BUT NO - JUST RUDE AND NO CUSTOMER SERVICE AT ALL AND IT WAS EMPTY INSIDE!! HAD YOU BEEN A TAD NICER I MIGHT HAVE GIVEN YOU THE $2.00 - BUT ON PRINCIPLE, I TOOK IT ELSEWHERE - THANK YOU!!
• JS

  J S

  Sep 24, 2026
  1.0
  Look at the reviews on this place! It is just terrible. First trip was to return an Amazon that was prepaid for packaging and label, after the two latinas were finished talking for 5 minutes, she tried to charge me for packaging. Second time was to send a package I needed to put in a box and ship....same lady tried to charge me $300 for packaging and another $380 for shipping - $680 total! $300 for cardboard and tape! What! I called manufacturer and another UPS and they both agreed on $65 for packaging and $120 for shipping - $185 total...lets not mention the long lines they dont care about! What the hell is wrong with this UPS, skip it and let them suffer their consequences!
• EE

  Ellie Eldridge

  Sep 3, 2026
  1.0
  AVOID!!!!!!!!!!! Worst experience ever. Hispanic Lady with curly hair in a ponytail and glasses needs fired immediately. I will be calling corporate. She is a terrible fit for the company and gives customers an attitude! I’ve seen her many times give an attitude to customers. She even yelled at me when I was leaving today, hence why I’m making this review!!!! I couldn’t make this up. I went back in 10 minutes to try to retrieve an incorrect package I sent. I was very polite and shouldn’t have been treated this way. I’ve never been treated this way by UPS. Im happy to say I’ll never be back at this location. No wonder these reviews are bad.
• HM

  Heather Morgan

  Aug 15, 2026
  5.0
  Vickie and Kevin at The UPS Store in Estero were absolutely outstanding! I came in with a very last-minute, same-day request for a birthday banner and other printing for my boss’s wife’s birthday celebration. They were Johnny-on-the-spot and handled every change I needed with incredible patience and a true “get it done” attitude. Everything turned out beautifully and was completed on time. Their customer service went above and beyond, and I cannot thank them enough. I highly recommend Vickie, Kevin, and this UPS Store location!
• AR

  Amazon Related

  Aug 6, 2026
  1.0
  I had the worst experience at this location. I have been an extremely frequent Amazon customer for years, returning everything from very large furniture and rugs to small household items. Because of that, I have become very familiar with Amazon return procedures and have visited this location many times. During today’s visit, I was “assisted” by an employee named Kevin. Unfortunately, the experience was beyond frustrating from start to finish. I had two large returns. One was a comforter that required its own shipping box. The second was a rug that had originally arrived vacuum sealed from Amazon. And ofcourse once opened, they cannot realistically be repackaged into their original size. I was 100% willing to purchase a box for the rug, but when I was informed that the packaging alone would cost approximately $22 for a $44 item, I decided not to, (the price is no fault to the employees, that I respect). I attempted to return the comforter, but Kevin said I had a balance of $4 to tape the box closed. This was confusing because every UPS Store I have visited, including this exact location on previous occasions, has instructed me to leave the box unsealed until after the contents are verified and scanned. I literally have been asked in the past to reopen sealed boxes so employees could confirm the contents before accepting the return. After years of following that, I found it extremely annoying to be charged because I had intentionally left the box open based on prior instructions. Finally, I had a small Amazon return that did not require packaging or a shipping label. While already standing at the counter with my hands full, Kevin refused to scan the item, and instructed me to use the self service kiosk instead. I asked why he could not simply process it while I was already at the counter, especially since I was already being assisted. He responded that “we never do that.” I told him did that change within the last hour. I have personally witnessed employees at this location assist customers in similar situations rather than sending them to the kiosk. I have also had employees at this same location process those exact types of returns for me while I was already at the counter. My concern is not with the store’s policies if those policies have changed. My concern is with the complete lack of consistency and the poor customer service I experienced from Kevin. At no point did Kevin appear interested in helping or finding a reasonable solution. Instead, every interaction felt rigid, dismissive, and made what should have been a simple return way more difficult than it needed to be. I never take the time to submit complaints, but this experience was awful enough that I felt it should be brought to your attention. I believe Kevin would benefit from additional customer service training, particularly regarding consistency in Amazon return procedures and providing practical customer service. Customers should leave feeling that employees are looking for ways to help them, not creating additional obstacles throughout the return process.

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