The UPS Store

Reviews

• DS

  Daniel Simhon

  3 days ago
  5.0
  Tiana she's extremely helpful and full of joy thank you for the best service at UPS
• DS

  david sibert

  Sep 16, 2026
  5.0
  I’m a customer that ships 15 to 20 packages a week. I will go out of my way to come to this store, 0520. Everyone in the store is very helpful, very knowledgeable. And I need to give a special recognition to Tina. She has been there many years, she’s extremely helpful, and has a wonderful personality. Thank you for your time.
• TB

  Tony Burns

  Sep 16, 2026
  5.0
  Sue, the Manager, and Candy, the Assistant Manager, were absolutely wonderful! Both were friendly, professional, and genuinely helpful throughout our visit. They made sure we were taken care of and provided excellent customer service from start to finish. It’s always refreshing to meet people who truly care about their customers. Thank you, Sue and Candy!
• MH

  Marlene Hudson

  Sep 6, 2026
  1.0
  For the sake of making this review I had to put one star but it really is a zero. I went into the UPS store to get something notarized and had the absolute worst experience with one of your employees—the woman working with the blue contacts, gold braids, and heavy set top . She had the worst attitude from the second we walked up, acting completely annoyed just because she actually had to do her job. When I asked questions to figure out what needed to be done, she gave me zero details and acted like explaining anything was too much trouble for her. It seems as if this location just allows anyone to work there . There are plenty of other UPS stores around, and if this is how customers get treated here, Everyone should be taking their business to one of those instead.
• JB

  Jose Enrique Ferrer Berraondo

  Aug 23, 2026
  1.0
  Very disappointing experience due to a lack of pricing transparency and poor customer service. I brought in an 11 lb package to ship from Davie to Doral and was quoted $93.36 as the cheapest available option. Since the price seemed unusually high, I specifically asked multiple times whether there was a cheaper way to ship it. I was clearly told $93.36 was the lowest option. I also asked for a breakdown of the charges before paying, but one was not provided. "Thats the price". After paying, we researched the rates ourselves and found significantly cheaper UPS shipping options online. I immediately returned to the store before the package had left. Only then was I told that lower pricing was available if you had an account. That information should have been disclosed when I repeatedly asked for a cheaper option, not after I had already paid. I requested a refund, which was processed without issue. However, there was no effort to explain the pricing difference, help me access a more economical option, or retain me as a customer. "You have to have an account". Have in mind that this is same person that processed the first transaction and its now doing the return. Assistant store manager, the shirt says. My concern is not simply that the price was high. My concern is that I specifically asked for the cheapest available option multiple times and was told there was nothing cheaper than the $93. I don't ship things locally everyday. So I don't have a price comparison. Customers deserve clear information so they can make an informed decision before paying. Unfortunately, that was not my experience at this location.

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