Primo Brands Delivery

Reviews

• GD

  Gabriele D

  Sep 21, 2026
  1.0
  I really liked this service at first. I tipped well and enjoyed my watercooler for the longest time. But the delivery schedule was a mess. Texting me they be here between 7am and noon. And NEVER came at that time, always really late in the afternoon. I tried to buy the dispenser and was told they could not sell me the one I already had but were happy to sell me one for $300. I can buy one cheaper. So I did. $129 to be exact. I called to cancel my service all together by then because customer service is definitely lacking. I was put on hold after explaining why and then had to repeat myself again. Bith times I could barely hear the reps and I am sure it is outsourced to India. This time I was told I could buy the one I already have for $250. Seriously? Are they stupid? Why would I pay twice the price AFTER I already bought my own? Gets better. They were supposed to pick up their equipment and empty bottles today. Got one text "we will be by today" and another "get ready" one. Just to get one saying they pick it up tomorrow. This is an atrocious company and I heard this before. Now I know it to be true. Never ever do business with a company that has you chasing after them. Good riddance.
• JA

  Jay Alexander

  Jul 1, 2026
  1.0
  Tried calling several times today. No answer. Hold for hours. The water made us very ill.
• CK

  Casandra K

  Apr 21, 2026
  1.0
  We’ve been overcharged and given inaccurate amount constantly changed our order from every 2 weeks to every 2 months due to all the improper billing abd they still can’t get it right. Don’t do it the water is cheaper at SAMS and you get more bottles and says has delivery or pickup options as well.
• CS

  Crys Santi

  Jan 30, 2023
  5.0
  John was awesome 👌 👏 he's the best
• GR

  Gloria Rivera

  Dec 16, 2022
  5.0
  Tommy the service technician was great and explained everything to us however customer service didn't put in the correct information and we were left without a water cooler.