FedEx Office Print & Ship Center

Reviews

• GT

  Gloria Tolbert

  Jul 1, 2026
  1.0
  Today I visited Store #2017, located at 4701 N. State Road 7, Coral Springs, FL 33073, to ship an item back to the manufacturer. The item was packaged in the same original box in which it was delivered to me. The package contained a gas tank with a plastic tip extending from the box. The clerk, Carlos, insisted that I purchase a different box before he would process the shipment. I explained several times that this was the exact condition and packaging in which the item was originally shipped to me. Carlos stated that a driver could be injured by the plastic tip. If the packaging truly presented a safety concern, I question why the package was accepted and delivered by FedEx in the first place. Rather than professionally explaining the store’s shipping requirements or policies, Carlos became increasingly confrontational and sarcastic during our interaction. His tone and behavior were inappropriate and unprofessional. What was equally concerning was that the manager was present during this exchange and did not step in to address the situation or help resolve the issue. As a customer, I felt dismissed and disrespected. I am requesting that this matter be reviewed and that employees at this location receive additional customer service training, particularly regarding professional communication and conflict resolution. Customers should be treated with respect, even when there are disagreements regarding shipping policies. My experience at this location left me feeling unwelcome and uncomfortable, and I believe it warrants further attention from management.
• RA

  Rotem Aharon

  Jun 25, 2026
  5.0
  Very fast and convenient because they have a scanning kiosk where you can do it yourself and drop off the package without waiting in ling line or for an employee to be available.
• HH

  Howie Held

  Jun 22, 2026
  5.0
  Carlos and Felix are the absolute best! They treat you like family here and I love coming to the shop!
• VH

  Valerie Harris

  Jun 6, 2026
  1.0
  I have been here a few times and try to give them the benefit of the doubt, but the rude staff members are just horrible to deal with. Heading to UPS and will never return.
• MD

  Mathieu Dion

  Jun 6, 2026
  1.0
  Just a bad FedEx location. Never accommodating. Never any solutions. Always referring to other locations. Close it!