The UPS Store

Reviews

• JL

  Jacqueline Lange

  5 days ago
  5.0
  Ethan and Joseph were amazing! They were both super sweet and friendly! They answered all of our questions and built great rapport.
• MF

  Mary Freemon

  Jun 25, 2026
  5.0
  Great location and nice staff
• CM

  Cecelia Maxson

  Jun 3, 2026
  5.0
  I had to return a ton of items for work and Joseph made the process smooth, easy and are free! Absolutely spectacular service! 10/10
• CM

  Christine Marquez

  Jun 3, 2026
  5.0
  Employees were polite and friendly.
• AL

  Alicia Lytle

  May 4, 2026
  1.0
  I chose this location in part because of their statement: “We support small businesses with the products and services they need.” Unfortunately, my experience was the opposite. As a bi-coastal business owner, I was looking to open a second mailbox at this location since my existing UPS Store mailbox is in another state. I’ve maintained a small mailbox for over 5 years with no issue, so I’m very familiar with what size actually fits my needs. I came in to rent a small mailbox for 6 months, which is more than sufficient. However, I was told by the owner, Joshua Steele, that because I am a business, I am not allowed to rent a small box and must instead purchase a medium box. When I asked where this policy was documented or communicated, I was told it was not in writing—it’s simply his policy. That directly contradicts the idea of “supporting small businesses.” Supporting small businesses means allowing customers to choose services based on their actual needs—not requiring them to purchase a higher-priced option simply because they identify as a business. What’s more concerning is the inconsistency: * Personal customers are allowed to choose the mailbox size that fits their needs * Business customers are not given that same choice That’s not about capacity or logistics—it’s an arbitrary rule that increases cost without adding value. A fair and reasonable approach would be to require an upgrade only if a customer’s mail volume exceeds the box size. Instead, this policy forces small business owners to pay more upfront, regardless of actual usage. If the goal is truly to support small businesses, the policies should reflect that—not contradict it. I’ll be taking my business to a location that actually aligns its service with that promise.

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