The UPS Store

Reviews

• AG

  Adriana Gan

  Aug 4, 2026
  1.0
  I have been a loyal paying mailbox customer at this UPS Store and have continued to support this location despite previous issues, including lost packages that were successfully delivered but were misplaced by the employees. I arrived at 6:25 PM during business hours to retrieve my packages. The employee closed the door in our face and refused to let us inside or assist us with our package pickup, stating that the store was closed. Despite multiple attempts to communicate by knocking and calling, she ignored us, only looking through the glass door, and disconnected the call when I requested assistance. The lack of communication, professionalism, and basic customer service was extremely disappointing. As a loyal customer who pays for this service specifically to have access to my packages, I expected to be treated with basic respect and professionalism. Unfortunately, the way I was treated today was one of the worst customer service experiences I have ever encountered.
• RL

  Ran Lit

  Aug 1, 2026
  5.0
  I already know the cysec office is right here... I've known since I moved here...
• GT

  Gary Thompson

  Jul 20, 2026
  1.0
  Went there today to get a notarized german document for proof of address and citizenship in America. The young women helping my wife was too busy on the phone to fully understand what was required, she seemed to not understand (in both German and English) it was very frustrating as she was talking to someone on her ear buds. She needed her full attention to what needed to be done.
• RD

  Richard Detlie

  Jun 23, 2026
  5.0
  Akira was very helpful. 1st time sending a large item and I didn’t know what I was doing. Akira was patient and helped me through every step. Awesome employee.
• DP

  Dylan Peebles

  Jun 9, 2026
  1.0
  I have given this UPS location every opportunity to make this situation right, but after weeks of issues, poor communication, and misinformation, I feel obligated to warn others. I shipped 2 concert tickets worth $800 to Panama City using this location and paid for 2-day shipping. During the transaction, the employee only asked if the tickets were worth more than $100 and never asked for their actual value or discussed additional insurance options. The package was delayed leaving the facility and was eventually lost before reaching its destination. Because the tickets never arrived, I had to refund the buyer the full amount, leaving me out a total of $1,600 between the tickets and the refund. What made the situation even worse was the complete lack of communication. I called the store multiple times and was repeatedly told someone would call me back. Nobody ever did. After finally finding time to go into the store in person, an employee helped me file a claim and explained that I would most likely receive the $100 insurance coverage (since that’s what they labeled them worth) plus reimbursement for shipping costs. Another week passed with no updates, emails, texts, or phone calls. After more calls and more promises of callbacks that never happened, I finally reached someone who informed me that my claim had only been approved for the $14 shipping cost. Throughout this entire process, I remained patient and understanding. Unfortunately, the lack of communication, poor follow-through, and conflicting information made an already frustrating situation much worse. I never had issues with this location in the past, but this year it seems extremely disorganized and has gone downhill quickly. If you are shipping anything valuable, time-sensitive, or important, I would strongly recommend thinking twice before using this facility.

Frequently Asked Questions About The UPS Store