United States Postal Service

Reviews

• JO

  Juan Ortega

  5 days ago
  5.0
  Amy was exceptional. She was positive, welcoming, and smiling from the moment I arrived. She clearly knew every part of the process and handled multiple customers efficiently without making anyone feel rushed. I’m writing this review because I believe in recognizing people like Amy who take their work to the next level and genuinely aim to create a smooth experience for the people they serve. Her knowledge, attitude, efficiency, and customer service really stood out. She made my visit to the post office a great experience and is a great example of what excellent customer service should look like.
• RM

  Renee M.

  Sep 23, 2026
  5.0
  How does this place only have a 2.4 star review! We met the nicest, most professional staff working here 09/22/2026. Staff member Amy, who patiently walked us through every step necessary to get some extremelyimportantdocuments sent out.Hier professionalism, patience, and thoroughness went above and beyond! There were so many people in there with only 2 staff members servicing everyone! These women were professional and showed no signs of stress...how?!!! Lol
• KV

  Kat Velasquez

  Aug 6, 2026
  1.0
  I am submitting a formal complaint regarding my experience with Clerk #44, Amy, on August 6, 2026, at approximately 12:28 p.m. EST. I arrived with several prepaid packages that were already sealed, labeled, and ready to be scanned. After the packages were accepted, I requested a receipt for my shipment. Amy informed me that she would only provide a receipt for up to five packages and stated that even doing that was “pushing it.” I explained that I needed proof of acceptance for all of my packages, as receipts are important documentation for prepaid shipments. This resulted in an unnecessary discussion that lasted approximately ten minutes. At the time, there were no other customers waiting in line, so I was confused as to why my request could not be accommodated. Throughout the interaction, I found Amy’s communication to be argumentative and unprofessional. I also observed her using her phone during the encounter, which further contributed to the impression that customer service was not being prioritized. As a result of the delay, I was late returning to work. I have never experienced this issue at any other location when dropping off prepaid, labeled packages, and I left feeling frustrated by the lack of professionalism and unwillingness to provide what I believe was a reasonable customer service request. I have reported this matter to Corporate because I believe this interaction fell below the level of customer service expected. I respectfully request that this incident be reviewed and that Amy receive additional coaching on professionalism, communication, and customer service expectations to help prevent similar experiences for other customers in the future.
• MJ

  Marchaini Jones

  Jun 30, 2026
  5.0
  Marchaini Jones Handy
• LP

  Leah Paskalides

  Jun 26, 2026
  1.0
  I have had MANY packages go missing. Tracking says they were delivered and alas, they were not. I work from home so I am able to quickly grab my mail. Packages are frequently delivered to the wrong house and half the time never make their way back to me. I try to call for assistance and NO ONE ANSWERS! I would leave 0 stars if I could

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