The UPS Store

Reviews

• DF

  Deirdre Faith

  3 days ago
  5.0
  Annette and the girls here are wonderful!
• BR

  Bo Riley

  Jun 19, 2026
  5.0
  Great attitude customer service is the best
• MR

  Malisa Roberts

  Jun 17, 2026
  5.0
  Wonderful wonderful best service great people. We had a great time while in the store. Girls were pleasant fun very helpful informant and ON THE BALL!’
• JB

  Jason Budahazy

  Jun 14, 2026
  5.0
  Annette and Hannah are awesome! They were kind, warm, friendly, and professional. And I left feeling better than when I came in! Great experience.
• AT

  Anisledy Tarraza

  May 18, 2026
  1.0
  Dear UPS Customer Service: I am writing to formally report an incident that occurred during my recent visit. I went to the store to return an Amazon package, and while I was there, my young daughter picked up a small handheld massager that caught her eye because it resembled a toy. We examined it briefly and tested it out, as it was battery-operated. At that moment, the employee on duty addressed me in a highly disrespectful manner, stating that if I did not intend to purchase the item, I should not touch it. She made this comment without knowing whether or not I actually intended to buy it. Her tone and attitude were unprofessional, inappropriate, and unnecessarily rude. In fact, I *did* intend to purchase the item for my daughter; however, due to the employee's behavior and lack of courtesy, I decided not to proceed with the purchase. This experience left me with a very negative impression, and I believe it is both important and fundamental for a customer service provider to be respectful and professional in order to maintain customer trust and satisfaction.

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