The UPS Store

Reviews

• MV

  Marta Vetter

  May 6, 2026
  5.0
  Always helpful, quick, and clean
• KK

  Kane Klins

  May 6, 2026
  5.0
  It was pretty good and they had really fast service
• MR

  Mark Roadarmel

  Apr 21, 2026
  5.0
  Customer service is top notched store tis clean and tidy staff is friendly
• SS

  Steve Smith

  Apr 12, 2026
  1.0
  I went yesterday and waited over 15 minutes for a transaction that took less than 30 seconds, and was treated rudely by the person by the counter. There were 4 or 5 people working there, although some were helping other customers. When it was finally my turn a female came out of nowhere and didn’t look at my direction but just said “I can help whoever is waiting at register two” and i presented her with a return label from Amazon (that said no box no label) and a box that contained several items that I wanted to return. They were in the box so that I could keep things together since there were several items. She scanned the label then said in the tone of voice like I was an idiot or something “you don’t need a box the paper says no box no label as she grabbed the items from the box and put them somewhere in front of her then handed me the box and paper. Then she said “I can help the next person” and I walked out. Transaction time was less than 30 seconds and I waited over 15 minutes. I worked customer service positions in a “previous life” and looking at the customer and greeting them with a smile was something that I did, and expect. Talking to the customer in a friendly tone and voice was something that I expected but that didn’t happen. Someone that said “thank you for your service” or acknowledged me because I wore a hat that said US ARMY RETIRED and had the Army emblem. If people that are working in customer service positions don’t have basic customer service skills then they shouldn’t work there. Just saying…
• MF

  Miranda Felton

  Apr 8, 2026
  5.0
  I stop writing this store frequently and every single time customer service with this same beautiful young lady greets me every single time I live within South Winter Haven and will drive to Bartow just for this location Mrs Noah Wilkerson is amazing …professional…kind…understanding.. checks on you ,you aren’t just a number I love this location because of this young lady definitely a 10 out of 10 recommend everyone I know to this location and swift? Courteous and good vibes all the time 🙌🏼👏🏼👌🏼💯

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