The UPS Store

Reviews

• KK

  Kwaj Kat

  Jun 9, 2026
  5.0
  I’ve been visiting the UPS Store next to the Food Lion in Smyrna, just off Route 13, since it opened and the couple who run it (I’m pretty sure they’re the franchisees/owners) are always so nice, polite, and helpful. Even when they seem clearly exhausted, they still greet you with a warm smile and a friendly hello every time you walk in. However, the gentleman went above and beyond in his customer service yesterday (6/8/26) when I came in with a pair of glasses I needed to ship but didn’t have a box for. He found the perfect small box, taped it together, and carefully packed my glasses inside. When I handed him the pre-paid shipping label, he glanced at it, pointed, and said, “Post Office.” Not really paying attention, I smiled, nodded, and replied, “Okay, thank you.” He gave me a brief look but took the box, rang up my total for the box, gave me my change, and put the box on the table behind him with other packages. I again said, "thank you" and left. Later that evening, while clearing out my email inbox, I noticed on the copy of the shipping label that it said, "USPS Ground Advantage" instead of UPS. No wonder he gave me a puzzled look when I responded with, "Okay, thank you" when he said Post Office. Fortunately, it turned out he had simply placed my box with his business USPS mail and handed it to the postman during his pickup. Great location, phenomenal customer service, and super nice franchisees/owners.
• JL

  Joe Lovell

  Mar 28, 2026
  1.0
  Walked in to send back a return and the Indian woman was combative about the box needing a bag because it’s ground shipping. I showed her the email from the sender and she said they were wrong. They are not. I called the company and they said no bag was necessary at all. Just a way for The UPS Store to make a sale. Then when I asked her name she all the sudden couldn’t talk. I took the managers card and will also be emailing Utpal. Shame.
• CR

  Christina Roach

  Mar 23, 2026
  5.0
  Fast and easy, kind and courteous. Easy in and out service and no line at 10am Monday.
• TL

  Taylor Lewis

  Mar 17, 2026
  3.0
  The gentleman was great. However Bhavana was very rude and difficult. I’ve come in multiple times and have received her services. Would be much better without her there. Again everyone one else there was super nice and super helpful but she has tarnished my experience more than once. I always pray I don’t have her wait on me when I come in the store.
• ME

  Michelle Ericksen

  Mar 11, 2026
  5.0
  Bhavna and Utpal at store #7502 are just amazing. They showed me how to return my first shein order in the past and are so friendly and helpful each time I need assistance. Thanks guys!

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