Staples

Reviews

• CA

  chevy anderson

  1 day ago
  5.0
  The print and copy station is on point.
• HF

  Hassen Family

  3 days ago
  1.0
  Came in on a Sunday with the store closing at 6 PM. At 4 PM, I was told the only person working the print department was out on break. Meanwhile, there were 4 other employees standing around available, yet no one seemed willing or able to help. It’s frustrating that customers are expected to wait for one employee to return from break when multiple staff members are free. This reflects inefficient management and a lack of respect for customers’ time. When the person returned her level of customer service was beyond poor.
• UK

  Umesh Khatiwada

  5 days ago
  5.0
  Good customer service.
• RK

  Rangi Knight

  May 6, 2026
  1.0
  On 5/5/2026, I went to Staples Store #1528 to make copies for my father, who is currently in the hospital fighting cancer. I am his caregiver and handle all of his care and responsibilities. With everything going on, I accidentally left one of his documents his ID in the printing machine. As soon as I realized I did not have everything, I called the store. I was placed on hold for about 8 minutes before anyone returned to the phone, I hung up and said I’ll just go tomorrow I was already back at hospital. The next day, 5/6/2026, I returned to the store to retrieve the ID. I first spoke with a very kind young lady in the printing department who directed me to the Party City/customer service desk. When I got there, a woman who I later learned was the assistant manager came out of a side office very aggressively and immediately stated that she would not be able to give me the ID and that my father himself would have to come pick it up. I calmly explained my father’s condition, that he is currently hospitalized fighting for his life, and that I am his caregiver. I even offered to show my own ID and caregiver information. I also explained that the store cameras would clearly show me in the store the morning of 5/5/2026 with my father’s documents. Despite this, she repeatedly said “no” without any compassion or understanding, even as I became emotional and began crying while explaining the situation. The gentleman who came out with her eventually took the ID from her hand and asked me to confirm the address listed on it and whether it was current. I confirmed that it was, and he stated that they would mail the ID to the address on file. I then politely asked if I could receive something in writing confirming that the ID would be mailed so I could provide reassurance to my father. While I stood there visibly upset and in tears, the assistant manager returned and handed me a sticky note saying it “should be mailed,” then walked away rudely. As I read the note before leaving, I noticed it was only signed with the letter “K.” I turned around and politely asked for her name. She loudly yelled “KATIE” across the store in front of multiple customers. When I tried to ask her why she was being so aggressive toward me, she walked away toward the office. The gentleman with her told her to “relax” before the office door was slammed shut.I stood there embarrassed, humiliated, and confused because I had done nothing disrespectful. I never yelled, screamed, or spoke rudely to anyone. I remained calm and understanding throughout the entire interaction while simply trying to retrieve my sick father’s identification. As a frequent customer who lives nearby and regularly spends money at this location, I am deeply hurt and disappointed by how I was treated by Assistant Manager Katie. I understand that leaving the ID behind was my mistake, but the complete lack of empathy, professionalism, and compassion shown during this interaction was unacceptable. Because of this experience, 5/6/2026 will be my last day doing business with Staples, especially Store #1528. I would never recommend this location to others based on how I was treated during one of the hardest moments of my life. Lastly, despite everything, I genuinely pray that Katie overcomes whatever she may personally be going through. As someone currently dealing with an overwhelming situation myself, I still choose to extend grace and kindness.
• SM

  Superior Mobile

  Apr 23, 2026
  5.0
  ⭐⭐⭐⭐⭐ Stopped by Staples in between mobile visits for patients to return some Amazon items and ended up browsing the store a bit. Everything was well organized and easy to find, and they had a great selection of office and workspace supplies. The Amazon return process was quick and seamless, and the staff was friendly and efficient. Even while they were busy, the line moved fast and I was in and out. Definitely a convenient stop when you’re on the go—especially if you need to grab a few things while you’re there.

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