The UPS Store

Reviews

• DW

  David Winston

  6 days ago
  1.0
  I frequent this UPS Store daily to send my daily packages. I've read the awful reviews but never had an incident until today. I have to send out two packages of documents. I needed 2 UPS express envelopes. These have no value, don't cost anything. Nope. They won't give them to me. Okay, I understand management is miserable. I started to exit. At this point one of the greasy haired employees yells for me to never come back. Excellent customer service guys. Your moms would be proud. Don't forget there is a mailing center on Broad Street as well. And they actually value their customers. And keep in mind they get paid by the Amazon return... return your packages elsewhere! Don't reward their bad behavior.
• BH

  Benjamin Hawks

  Jun 26, 2026
  5.0
  Despite being really busy, these guys are pretty efficient. Thanks.
• HT

  Heidi T

  Jun 10, 2026
  5.0
  I always have a good experience at this UPS store. The gentlemen that work at the counter are always really helpful and I like that they have a self serve area. I have heard the gentlemen at the counter answer some very stupid questions very respectfully and they deserve credit for that.
• ME

  Mary Mink Euston

  Jun 9, 2026
  5.0
  Every time I go in there, the staff is always quick and helpful and friendly. Even if you have to wait in a line out the door, they get you in and out really quick. Not sure why they have such a low rating. Great location and go there frequently and never have any issues. Shawn is awesome!
• CS

  CharleneL Sw

  May 27, 2026
  1.0
  This is honestly unacceptable. I dropped off a package at your location on 5/26 at 2:51 PM, and there has been absolutely no update from that location ever since. I went to the store again this morning (5/27 around 8:00 AM). Your employee took down my information and told me the owner would call me back in the afternoon. My concern is simple: the package stopped updating at YOUR location. As the owner, wouldn’t the normal response be to at least check the CCTV footage or show some basic professionalism and concern? Instead, the only response I got was:“No. I’m just going to give you a number.” I politely asked if I could ask one more question, and the response was:“No. You can’t.”Then you hung up on me. I don’t know what personal frustrations you may have in life, but as a business owner serving the local residents of Middletown, this kind of attitude toward customers is honestly shocking. I never made any unreasonable demands. I was calm and respectful the entire time, yet your response was incredibly rude from beginning to end. I highly doubt this is the first time customers have been treated this way. You’re simply lucky that many local residents continue spending money there while tolerating poor service. If you hate your job that much, there are plenty of people who would gladly do it better. Good luck with your life. Reply This incident happened at your location, yet with just one sentence — “you didn’t pay or print the label at our store” — you believe you can completely remove yourself from the situation? What if there was a thief inside your store, or someone walked away with a customer’s package? Would you simply pretend not to notice? I paid UPS over $100 for Next Day Air service. There is nowhere in UPS policy that says customers are not allowed to drop off packages at your location, or that your store holds zero responsibility once a package is dropped off. If that were the case, then where are customers supposed to turn when they pay tens or even hundreds of dollars in shipping fees and something goes wrong? And to be clear, I was not asking you to contact customer service for me. I only wanted to ask whether it was possible that the package had not actually been picked up yesterday. But you never even gave me the chance to ask the question. During our one-minute phone call, you kept interrupting me the entire time.

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