Brand Certified
United States Postal Service
2.5(47 reviews)
Certified by United States Postal Service • Oct 11, 2026
Business Details
12 Crossroads Plz, West Hartford, CT
06117, United States
Certified by United States Postal Service • Oct 11, 2026
(800) 275-8777
Certified by United States Postal Service • Oct 11, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Oct 11, 2026
About
Certified by United States Postal Service • Oct 11, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 12 Crossroads Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Oct 11, 2026
United States Postal Service
12 Crossroads Plz, West Hartford, CT
06117, United States
Hours
Certified by United States Postal Service • Oct 11, 2026
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Saturday8:00 AM - 2:00 PM
SundayClosed
Products & Services
1 list · 5 items
Reviews
2.5
47 reviews
5 stars
14
4 stars
2
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3
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1 star
25
- MPMarilyn PearsonSep 18, 20261.0I filed a hold mail form. My mail was not held the first day and it hasn’t been delivered since returning home. This is normal when I request a hold. Either it’s not held or it’s delivered and overflowing the mailbox. Excuses like we have a temporary delivery person
- DHDebbie HollisJun 10, 20261.0Be careful mailing packages/ mail through this post office.The last week of May I dropped off an important package with my important information in it with the clerk at this post office. I inquired about a receipt due to my package stating free postage if mailed in the United states . The clerk indicated I would not receive a receipt unless I paid for postage. The clerk assured me that customers drops off packages all the time like this . Monday June 8th I received a spam call from a person living in west hartford stating my package was delivered to their home with their name and address on my package. The homeowner opened my package and located my name and telephone number and reached out to me. This is a huge mistake on this united state's postal service. The post office employees put a new label on my important package with all my impotant information in it and send it to a stranger . Clearly my package had the correct to and from information on it. There was no need to add a new label. I will never ever use this post office again to mail anything. A mistake like this cannot be overlooked
- BBBrandon BayronFeb 1, 20251.0Your phones do not indicate of needing an agent for first time pass port applications. Please fix
- JGJohn GlascockMar 19, 20201.0People t the local office are great and hard working--from mail to passports. BUT the phone system id AWFUL--just incompetent. The menu system is weird, and you virtually cannot get to a person. The online tracking will not take my tracking no--says it is wrong. So the phone does not give me any help. Thus, I must go into the office--what horrible FED policy in terms of service!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service location in West Hartford?
It's located at 12 Crossroads Plz, West Hartford, CT 06117.
What are the operating hours of this Post Office?
Monday to Friday, it's open from 8:00 AM to 5:00 PM; Saturdays from 8:00 AM to 2:00 PM; closed on Sundays.
Can I apply for a first-time U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Is an appointment necessary for passport services here?
Yes, passport services generally require scheduling an appointment online, though limited walk-in hours may be available.
How much does a passport photo cost at this Post Office?
The fee for a passport photo is currently $15.
Can I rent a PO Box at this Post Office and how?
Yes, you can search for and reserve PO Boxes online, then complete the application in person at this location.
Are PO Box lobbies accessible 24/7?
Most USPS locations offer 24/7 access to PO Boxes in the lobby; check with this Post Office for specific hours.
Is there a USPS Collection Point nearby, and how can it help me?
Yes, the USPS Collection Point near this location offers package drop-off and pickup services, providing additional mailing convenience.
What nearby places can I visit after my Post Office trip?
After your visit, you can enjoy Moe's Southwest Grill for a meal or visit The Underground for music and entertainment, both close to the Post Office.
How can nearby locksmith services assist me when visiting the Post Office?
Locksmiths like Tick Tock Locksmith and Lock and Tech USA nearby can help if you experience any lock or key issues during your visit or while managing PO Box access.
Brand Certified Facts from United States Postal Service
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Certified October 11, 2026Yext Knowledge Graph
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