The UPS Store

Reviews

• ZW

  Zachary Walzer

  Jul 1, 2026
  1.0
  This store has extremely poor levels of customer service. First, the staff could not be more unhappy to work there, and it radiates throughout the entire store. There is simply nothing pleasant about it. Even the employees seem to hate it. It's always been this way, but I have in the past been able to move in and out of it quickly, but that's an extremely small compliment compared to the rest of it. Sometime last year, I purchased a PO box there. I liked having it because although I live in Hartford, it is difficult to get packages delivered to my building because there are also thieves here. I noticed that I had never received a renewal notice, and I asked the young man helping at the counter when the renewal date was. He said there was no account under my name. I gave him the box number. That box was vacant. I was told if I wanted to renew the box, which he said had expired in January 2026 (despite having packages delivered there addressed with my box number until at least April with no issues), the cost would be $420 plus a $35 account opening fee, since it was no longer a renewal, but a new account opening. I wasn't quite sure I wanted to renew as I thought that price was incredibly excessive compared to what I had paid the last time, but I asked if, considering I never received a notice (as evidenced by the fact that all mailboxes of my email account - inbox - deleted, etc - went back to 2023), if they could waive the $35 account opening fee, also considering the fact that I had packages delivered well after January 2026 - a fact they could neither confirm nor deny as they said the entire account had been eliminated from their computer system due to cancellation for non-renewal. Nevertheless, I was told no, that I didn't renew, and so I had to open a new account, and the additional cost was $35. Full stop. No courtesy for an existing customer caught up in a confusing chain of non-information. I declined to renew, but said that I had received a package addressed to my box number, and asked as well if I could just pick it up as a courtesy since there seems to be all this confusion. They said no, the cost to pick up my package was $10. A woman, who appeared to be in some sort of supervisory position, told the young man that he should have made sure it was returned to sender and not kept it here (an extremely unprofessional comment in front of customers - discuss this later in the back). "Well it wasn't, and it's my property, technically," I said to her. She said I must pay the $10 to pick it up or they would return it to the sender, as they should have done anyways. I paid the $10 and she also said, "And you CANNOT do this again!" I said, "I understand, goodbye," and left. With that level of service, I will never cough up nearly $500 to do any type of business at this store again.
• SP

  Sour Patch Panda

  Jun 22, 2026
  1.0
  The hours posted online and what’s actually on the storefront are totally different. This should be corrected so people don’t waste their time coming up there. At least one other customer was also leaving because they thought the hours went until 6:30pm and they kindly told me the door was already locked.
• SA

  Sofia Abeysiriwardena

  Jun 15, 2026
  1.0
  I am absolutely shocked by how unprofessional and rude the customer service was at this UPS Store. The employee working at the front counter was extremely disrespectful, dismissive, and seemed completely uninterested in helping customers. I have never been treated so poorly at a business that is supposed to provide customer service.
• JA

  Jay Abeysiriwardena

  Jun 15, 2026
  1.0
  Absolutely terrible experience. The employees were rude, obnoxious, and completely disrespectful from the moment I walked in. Instead of helping customers, they seemed annoyed that anyone was asking questions. The level of hostility and unprofessional behavior was shocking. Customer service appears to be nonexistent here. Staff members were dismissive, unhelpful, and acted as though customers were an inconvenience. Management has clearly failed to train employees on basic professionalism, courtesy, and respect. There are plenty of businesses that actually value their customers—this is not one of them. Save yourself the frustration and take your business elsewhere.
• MG

  Mark Stewart Greenstein

  Jun 12, 2026
  5.0
  VERY good service here. Sebastian was exemplary -- he looked out for me very creatively and astutely. Luis was strong too, with nice, congenial service. ANd Victoria seems solid. I'm back for the second time BECAUSE of them.