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United States Postal Service

3.3
(35 reviews)

Business Details

70 Waterbury Rd, Prospect, CT
06712, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 70 Waterbury Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
70 Waterbury Rd, Prospect, CT
06712, United States

Hours

Monday7:30 AM - 5:00 PM
Tuesday7:30 AM - 5:00 PM
Wednesday7:30 AM - 5:00 PM
Thursday7:30 AM - 5:00 PM
Friday7:30 AM - 5:00 PM
Saturday8:30 AM - 12:30 PM
SundayClosed

Reviews

3.3
35 reviews
5 stars
19
4 stars
0
3 stars
1
2 stars
4
1 star
11
  • AG
    Ashley Gray
    Apr 29, 2026
    2.0
    I don’t usually leave reviews like this, but this experience stood out. What should have been a straightforward package pickup turned into a much more complicated process than expected. I had the sender's receipt and knew exactly what I was picking up. I was told the package couldn’t be released because it didn’t have a USPS label, and they weren’t sure how it ended up there.That seems like a safety concern. Is it normal that we pick up boxes off the side of the road that "don't have a USPS label"? I understand procedures need to be followed, but this situation felt unnecessarily difficult. I ended up going out to my car, getting a tape measure, and matching the box's dimensions to the receipt just to confirm it was mine. The package also had personal significance, which made the situation more stressful than it needed to be. This particular interaction seemed to come down to how the situation was being handled at the time. Other staff members were polite and appeared just as confused by the situation, which made it feel even more frustrating. To be fair, I eventually got the package, but the overall experience left a lasting impression. Since then, I’ve chosen to use other nearby locations and shipping options instead. This reflects one experience, but it was enough for me to go elsewhere
  • MS
    Marilyn Santucci
    Jul 5, 2023
    1.0
    Waited on the phone for 25 minutes to speak to anyone/ someone!! I sent a card with a gift enclosed May 11! The person never received it. Never returned it back to me either! WHAT are return labels for???? I have so many problems with service.. mail placed in other boxes, mail not received and mail sent and not received! This postal service in Prospect is pathetic!!! I have confidence in 1… Scott! The office head honcho is nasty also! That’s why this postal service here is so lowly rated!
  • KM
    Karen Masek
    Mar 23, 2022
    3.0
    Service is very slow.
  • SM
    Sue M
    Dec 12, 2016
    5.0
    Fantastic staff!
  • DR
    Diane Rajkowski
    Sep 28, 2016
    2.0
    I agree Paul the Postmaster I believe is a very angry man. Why he is still there I have no idea I have seen many complaints about him, however the people at the counters inside are so pleasant. I really like them.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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