RXO

Reviews

• LS

  LD Stevens

  Jul 21, 2026
  1.0
  I ordered a new washer 6/30 that was supposed to be delivered by 7/13. Today is 7/21 and it has been sitting in the North Haven facility since 7/7! I have called customer service numerous times with no resolution and no call back. Of course there is no local number to call. My tracking info says Tracking Stopped 7/7. UGH this is SO frustrating!! Maybe my delivery is an exception but I’m not sure how they can stay in business if this happens often
• LL

  Lunar

  Oct 4, 2024
  3.0
  EDIT: Very quick response from the customer care team. I was able to reschedule for next week the morning after the incident. I really appreciated the help and quick response, and added a star for that. I'm hopeful the installation goes well next week and revisit my rating then. EDIT 2: Installation went well. The two guys were able to move the furniture up the stairs. The customer care team was following the case closely, which I really appreciated. I generally don't leave reviews, but had to make an exception. Today, a Samsung fridge was supposed to be delivered. The delivery truck with three individuals arrived, and as soon as they arrived, they started to complain about the flight of stairs. They immediately said that this job would require tips, which they would have gotten had they not been this brazen or rude. My mother said she thought she paid the installation fee, and the person got very annoyed and went downstairs. My dad followed him down, and the installation person started to talk badly about my mother for simply bringing up the fact that she paid an installation fee. My dad told them about another entrance that would reduce the set of stairs and even offered to help bring the fridge upstairs but nothing. He even asked them to just leave the fridge downstairs and we will take care of it. My dad, thinking they would at least agree to leave the fridge, went upstairs to get everyone for the fridge. By the time we were downstairs, they had left without a word. We never even got to see the fridge. Honestly, I generally don't think racial motivations, but my parents aren't that fluent in English. I'm left wondering if my parent's difficulty in English made them brazen enough to demand tips before even attempting an installation and leaving like that without even a delivery of the actual product. They may be asian with limited English, but they do tip well. We tipped the mover guys well, individually mind you, just this morning. I'm so upset that I wasn't with them during this whole ordeal to mediate, but that shouldn't have been a necessity. I contacted through the live chat and my case was "elevated" to resolution team or something along those lines. I was supposed to get a call back sometime today, but it's 8:30 pm. No calls. I have to contact them again for a solution. Terrible experience.
• JC

  joseph cole

  Sep 22, 2024
  4.0
  After having a negative experience with having my shipment cancelled. A representative from RXO contacted me and helped me with my shipping issue.
• AC

  Alexander Chiang

  Dec 23, 2022
  1.0
  I am not a review leaver and generally believe in understanding with delays. However, I first ordered a peloton for my wife’s Xmas gift as an early Black Friday sale. I scheduled my first delivery for December 10th. Got a call the night before, they weren’t coming, rescheduled for December 24th. Called again tonight, not coming, the best date they can schedule is January 11th. Ridiculous and unacceptable, and has ruined a Christmas gift we were saving up for.