AIT Home Delivery

Reviews

• JL

  Jay Lewis

  May 21, 2023
  1.0
  I scheduled an IKEA online order for pickup at this hub. I was notified by IKEA it was delivered on May 15th. On May 17th, I called IKEA to verify that it was at the warehouse in Connecticut and not being delivered to my home in NY; they stated it was waiting in CT. Since IKEA gives you 48 hours to pick up orders before canceling them I called AIT Connecticut through their phone number on Google, letting them know I would be there to pick up my order either Friday the 19th or Saturday the 20th. They acknowledged I was coming and even told me “The hours were 9-230.” That Friday we made a 4-hour trip to the warehouse, arriving at 130, where we discovered there was no one there. After knocking on doors and windows, we eventually called IKEA. After about a half hour of waiting, they informed us they hd reached an AIT rep when the call had dropped. She believed they hung up on her. Running out of time, we called the Google AIT number and were informed we were contacting New Jersey. I explained the issue and asked the rep to contact someone at the hub to come let us in: I was (rudely) informed that “she” (whoever “she” was) said that “this isn’t happening today” and “to call IKEA.” I informed her I had already contacted them two days ago, where they verified our items were in the CT warehouse I was parked in front of, the rep said “she” wouldn’t confirm whether the items were there or not and, again, “this wasn’t happening today.” I did everything right: called both IKEA and AIT in advance to verify our order was there, let them know I was coming, and showed up early. Yet somehow I’m at fault because they can’t even keep their staff in the building during posted hours. What a joke of a company.
• JW

  Jcre “1117” W

  Dec 2, 2019
  1.0
  Drivers tried to lie to avoid bringing IKEA boxes into the house. Not worth using, less hassle to just pick up at IKEA.
• JS

  Josh S

  Mar 30, 2018
  1.0
  Probably the worst company I've ever dealt with. Shame on IKEA for partnering with these scum bags.
• DG

  David Golden

  Jan 15, 2018
  1.0
  Incompetent, lazy, and dishonest. We had IKEA furniture delivered, and were to have the old furniture removed. The drivers showed up and immediately brought the new cartons in. Then they said they didn’t have instructions to remove furniture. After calling dispatch, they started to remove a couch, but apparently couldn’t figure out how to get it out the door. They were too lazy to take one cartons back out to have more room to move. They called dispatch again and told me another truck would come. After several calls to the company, during which I was bounced around, I was told someone would come between 2 & 4 PM. At 3:45 I called again and told nobody would be coming out because the drivers found bugs in the couch! They said the driver took pictures. I asked for them and they sent pictures of some random couch that was clearly not ours (I took my own pictures for comparison). It was obvious that the drivers didn’t want to come back and try moving the old couches. (My son and I got them out the door even with new cartons in the way.) We had a friend haul away the old furniture and IKEA refunded our removal charge immediately. If you’re ordering anything big from IKEA, arrange your own transportation. Select Express is not to be trusted.

Frequently Asked Questions About AIT Home Delivery