The UPS Store

Reviews

• JT

  Jon Tutolo

  Sep 14, 2026
  5.0
  Swift, helpful and kind!
• NZ

  Nichole Zilbershteyn

  Sep 2, 2026
  5.0
  Sarah was very helpful and made my experience there very quick and easy. Thank you Sarah for all your help!
• KL

  Kevin Lane

  Aug 26, 2026
  5.0
  We operate multiple local businesses, including Create A Castle, which means we’re dropping off hundreds of boxes every single week during peak season. Handling high-volume shipping can easily become a headache, but this team makes it completely seamless. They are remarkably efficient, unbelievably friendly, and handle our heavy daily volume with zero issues. Every scan is accurate, the drop-offs are always smooth, and their positive energy makes working with them an absolute pleasure. If you run a business or just need reliable, hassle-free shipping in town, this is hands down the best crew to work with. Couldn’t ask for a better local UPS shipping partner in New Milford!
• NS

  Nicholas Sceusa

  Aug 21, 2026
  5.0
  I had to move / change locations very quickly for an new job. Due to my particular circumstances and limited time frame, I decided to ship the majority of my belongings. The store managers were very helpful. They helped me move boxes, made me aware of shipping risks, and even reinforced a few boxes free of charge. They also gave me a few discounts due to the large quantity of business I provided. They also answered any questions I had and were patient as I made multiple trips. I recommend going to this store due to the customer service and help I was provided.
• KL

  Kevin Lane

  Aug 18, 2026
  5.0
  As a business owner bringing in daily shipments for Create A Castle, I can’t say enough good things about the team at The UPS Store in New Milford. If I could leave higher than 5 stars, I absolutely would! The new management here has been an incredible upgrade - the efficiency, professionalism, and speed they bring to daily drop-offs and incoming inventory handling make a massive difference for my business. Everything is organized, processed smoothly, and handled with exceptional care. If you run a business or just need reliable, top-tier shipping services in the area, this is hands-down the best spot around. Highly recommended!

Frequently Asked Questions About The UPS Store