United States Postal Service

Reviews

• HH

  Hero

  Sep 25, 2026
  1.0
  On September 17, I paid $11 to send a very important letter via USPS Priority Mail with tracking to the Mayor’s Office, just ONE MILE away. The tracking showed a missed delivery and stated that delivery would be attempted the next business day. By Tuesday, September 22, nothing had changed. I went to the post office to find out what happened. Today is Friday, September 25, and the tracking STILL says delivery will be attempted the next business day. I took more time out of my day to return to the post office, only to be told that the letter was "probably" delivered and the mail carrier simply didn't scan it because he had a lot of mail to deliver. Imagine telling a paying customer that! How do I know my important letter was delivered? Isn't that the entire point of paying extra for tracking? Eight days, two trips to the post office, $11 spent, and USPS still cannot tell me whether a letter sent ONE MILE AWAY was actually delivered. Absolutely horrible performance, unacceptable customer service, and ZERO accountability.
• RM

  R McCluskey

  Sep 1, 2026
  3.0
  Don’t expect eye contact or a smile. Customer service should be a positive experience but never is. In there 9/1/26 9:45
• SJ

  Sara Jones

  Aug 22, 2026
  5.0
  They are always super helpful here! I do wish their hours were a little better.
• AS

  Anthony Scala

  Aug 14, 2026
  1.0
  The postal worker this is the third time he or she left all the mailboxes open and now I know why I’m missing Mail
• KS

  K Scott

  Jul 26, 2026
  5.0
  My mother was visiting me from Michigan and had her prescription medication forwarded to my home in Danbury. Unfortunately, the package was returned because she does not permanently live at my address. We came to the post office three days in a row trying to find out what had happened, but no one was able to locate the package or explain where it had gone. My mother was extremely worried because she could not get a replacement, and her insurance would not cover another refill. Then we met Ritu, and everything changed. She took the time to listen, thoroughly researched the issue, and refused to give up until she found my mother’s medication. Her determination, knowledge, and genuine compassion turned an incredibly stressful situation into one of relief and gratitude. My mother was so thankful that she wanted to give Ritu money to show her appreciation, but Ritu kindly refused and simply said she was happy she was able to find the medication. Employees like Ritu are rare. She went far beyond what anyone expected, treating us with kindness, respect, and extraordinary dedication. Her professionalism, integrity, and commitment to helping others reflect the very best of the USPS. We will never forget her compassion and outstanding service. She truly deserves the highest recognition for going above and beyond. She We need more people like her in this world. I wish she let me post her photo then everyone knows who she is .well done Thanks you Ritu.

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