The UPS Store

Reviews

• LD

  Leo Dogs

  May 2, 2026
  5.0
  Christina, the center manager went above and beyond today after I had a terrible experience attempting to return a product to Amazon at the Avon, Whole Foods location. I was instructed by Amazon to make the return of a small room air purifier at the Whole Foods returns counter. However when I got there I was told by the employee that they were instructed not to accept packages "about the size of a small microwave". I carried the box back to my car and as I lifted it into the front seat, I tripped on the curb, fell onto the parking lot surface and smashed my head which began to bleed. Before I drove off I called Amazon to complain about the discrepancy with their directions and the "policy of their own employees ". The Amazon rep asked me to return to the Whole Foods Amazon counter which I did. What ensued was a heated arguement between the rep on my phone and the return counter employee. I got disgusted with the ineptitude and carried the box back to my car. I drove over to the Avon UPS Center . Christina saw me coming to their door, rushed over to take the carton from me and realized then that my head was bleeding. I explained what had happened, we got the return approval for a UPS center and the box is on its way...no thanks to the Amazon Whole Foods counter. Christina kindly offered to bandage my head, I thanked her, but decined and I finally headed home. Think of this as a cautionary tale so you aren't mistreated at the Amazon Whole Foods counter. PS, I'm 80 years old and fondly remember when people like Christina were the rule, not the exception. Thank you Avon UPS and especially Christina Cignarale for caring about your customers! - Vic
• AA

  Andrea

  Mar 30, 2026
  5.0
  I had an incredible experience at the UPS Store in Avon while navigating a very complicated foreign passport application. The Center Manager, Christina, acted as my notary and was absolutely exceptional. My application required specialized attention to detail across several pages and she was patient and meticulous to ensure everything was executed perfectly to avoid any processing delays or document returns. Also, the entire staff is fantastic and even while assisting me, I noticed how efficiently they managed the high traffic of package drop-offs and printing requests. Christina and her team are professional and reliable and I highly recommend this store!
• CM

  Chris Magrane

  Jan 28, 2026
  5.0
  Christina Cignarale was very helpful getting documents notarized so that I could refinance some auto loans. I would recommend people go here for shipping needs, their staff is very supportive!
• TS

  Tom Starita

  Dec 1, 2025
  1.0
  Do not use this location I used this UPS location to send out my niece's birthday card. I wanted it delivered on her birthday and spent $42 for 2 day shipping. Over a week later my niece texted me thanks for the card and I asked her when she got it. When she told me an hour ago I went down to the store to obviously get my money back. After multiple apologies the person there said they would submit my "claim" and I'd hear back from them shortly. After not hearing back from them I returned to the store, only to be told I missed the 15 day window for refunds. I said that's impossible and after more excuses, they said the manager would refund me personally--just come in when she's there and she'll give you your money back. Twice I showed up to be told the manager wasn't there and there wasn't any instructions so there's nothing they can do. The third time I went back in "the manager" was there and told me this is the first time she's heard of any of this and she'll having a meeting with her employees about this first thing Monday. She'll also submit my refund request and will call me with the results. And now after multiple calls today I finally hear back from the manager, who informs me, sorry I missed the refund window. But don't worry--if I use their service again and I encounter the same problem they will make sure I get my refund. UPS: Next time we screw up, we'll do right by you (maybe)
• HJ

  Hollace Juster

  Jul 7, 2021
  5.0
  I have no qualms or anticipation when I need to go to the UPS Store in Avon. I can’t tell you the names of the staff as others have but they are all knowledgeable and very efficient when it comes to the service I need. Mostly returns. When I’m stumped looking for the email with my return information, which can happen, I give my phone to my helper and it’s swiftly found and my receipt is printing and I’m on my way. Thank you UPS staff.

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