The UPS Store

Reviews

• MO

  Mark ODell

  Sep 18, 2026
  1.0
  I sent a box ground UPS. The charge was $167.94. When I got home I see he charged me $71.22 above the shipping rate. What a rip off. Don’t use Vail. Go to Edwards. Or better yet , go to Walmart and use FedEx. The do not mark up the shipment
• CC

  Candis

  Sep 9, 2026
  5.0
  Fantastic. I changed to the post office in Avon to save money and regret that decision. I will absolutely be coming back to the UPS store in Vail when my subscription ends. Customer service here at the UPS store in Vail is above and beyond and the clerk was always very helpful for me.
• AM

  Alexandra Moreno

  Jul 9, 2026
  1.0
  Can’t believe I’m leaving a review for a UPS store but this was over the top rude. That was the worst experience at any shipping service and I’ve lived in Florida. I came in for an Amazon return Wednesday at 2pm (very popular in other reviews) and I said hello, didn’t even get a hi back ..I get it, there was a few people waiting at the time and you don’t like doing those returns little man, but cussing behind the counter so we could hear it, huffing and puffing, and making faces and being extremely rude and unhelpful with the process is uncalled for. This little man had no concept of customer service. I’d rather drive to Edwards than look at that guy again. Take some notes from USPS, at least they’re friendly and they don’t charge what UPS does. But if you must, take the extra time and go to the Edwards store and avoid that miserable place. I’m honestly concerned my returns weren’t done properly.
• RP

  Ross P

  Jun 19, 2026
  5.0
  Ricardo was very friendly, professional and helpful
• SS

  Skye Stege

  Jun 5, 2026
  1.0
  The employees working this afternoon (June 5th 2026 at 2pm ish) were just the worst. So unhelpful with my Amazon returns, rolling their eyes and just being purposely rude- right from the jump. It was such an unpleasant experience.

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