The UPS Store

Reviews

• AM

  Alexandra Moreno

  Jul 9, 2026
  1.0
  Can’t believe I’m leaving a review for a UPS store but this was over the top rude. That was the worst experience at any shipping service and I’ve lived in Florida. I came in for an Amazon return Wednesday at 2pm (very popular in other reviews) and I said hello, didn’t even get a hi back ..I get it, there was a few people waiting at the time and you don’t like doing those returns little man, but cussing behind the counter so we could hear it, huffing and puffing, and making faces and being extremely rude and unhelpful with the process is uncalled for. This little man had no concept of customer service. I’d rather drive to Edwards than look at that guy again. Take some notes from USPS, at least they’re friendly and they don’t charge what UPS does. But if you must, take the extra time and go to the Edwards store and avoid that miserable place. I’m honestly concerned my returns weren’t done properly.
• RP

  Ross P

  Jun 19, 2026
  5.0
  Ricardo was very friendly, professional and helpful
• SS

  Skye Stege

  Jun 5, 2026
  1.0
  The employees working this afternoon (June 5th 2026 at 2pm ish) were just the worst. So unhelpful with my Amazon returns, rolling their eyes and just being purposely rude- right from the jump. It was such an unpleasant experience.
• RB

  Reilly Bates

  May 25, 2026
  1.0
  If you value getting your mail look elsewhere for a mailbox. I turned in junk mail from a previous box holder to the front desk, and so they put a hold on my box and didn’t allow any mail (even item addressed to me, the box holder) for 2.5 months until the issue was discovered by myself. I never received those items and do not expect to at this point. For a small letter box that costs over $60 per month, they never made effort to track my mail down or make amends for their error. Apparently I missed a couple birth announcements, holidays, birthdays, etc. Don’t be scared off by the line at USPS, they are just short staffed, it is a much better place to received mail.
• JM

  Jareth Moore

  Jan 6, 2025
  1.0
  The two girls working at UPS displayed a remarkable level of incompetence, so much so that their lack of understanding and initiative surpassed the very object they were supposed to handle—an empty cardboard box. This metaphorically suggests that the boxes, which have no inherent intelligence or function beyond their physical purpose, outperformed the employees in terms of basic utility and common sense. Their actions—or lack thereof—demonstrated a level of disengagement or confusion so profound that it seemed as though the boxes, in their passive state, were more functional and purposeful than the individuals assigned to manage them.

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