United States Postal Service

Reviews

• RQ

  Rae Queen

  4 days ago
  1.0
  Two of my packages got returned to the sender and now I’ll get charged for shipping again. They said I had an insufficient shipping address but I get packages all of the time from UPS and FedEx. Now I won’t have my shelves stocked for customers for another week.
• TG

  The Summit Guide

  Aug 10, 2026
  5.0
  This post office compared to the Dillon post office is like night and day. It was super easy to get in and out in a decent amount of time. It was a lot easier to mail packages out here than in Dillon. The girl working at the counter Cheyenne was very friendly and helpful. She is really good at her job, compared to the employees at the Dillon location. I will definitely be coming back to ship more packages here and I will avoid the Dillon location as much as possible.
• KA

  Kate Agathon

  Aug 5, 2026
  1.0
  I absolutely hate having packages sent to Silverthorne PO because there is always a chance something will happen (what choice do we have since USPS doesn't do residential delivery though). Today I went up to the front desk with my yellow package pick up slip. They only had one person working in the entire building and she spent close to 20 minutes trying to find the package. In the end, she couldn't find it. This is the second time in a few months I have had a package pickup that got lost somewhere in the back. Also, in this last month, I have had 2 locker keys placed in my mailbox (the second pair of keys was a mistake, apparently- I feel sorry for whomever was supposed to get the locker key because their package is just sitting there). The person up front apologized and said "that happens sometimes." Wait, what. Random locker keys just end up in the wrong PO boxes? My husband was recently notified that his package was placed in a locker and ready for pick up (this was not the case). When asked about it at the front desk, they located the package but was told they didn't have any lockers available. OK- so why notify us it was available for pick up in a locker? Another time, a bunch of packages were unprocessed and just stacked in the back. Allegedly, they couldn't be distributed because the post master allegedly went to Denver with the keys? If the story is true, he should have realized his mistake and returned them instead of negatively impacting other people's lives. Not only is this post office tremendously understaffed (today it was just one person), but they are incompetent as well when it comes to attention to detail. How do you keep misplacing packages? Why are you putting extra locker keys in our mailbox? Other times, there have been package pick up slips in our mailbox for packages that had already been picked up. That is confusing. The only competent one there is Rian. If he's not there, expect your packages to be lost or add 2 days for getting things processed and ready for pick up, even though they were delivered on time. A few months ago, we were all standing in line at lunch- the person ahead of me wasted 45 minutes. They were supposed to open at 2 PM. No signage, people knocked on the staff door and asked if they were going to open. When someone finally opened the door, they said someone was on their way. WTH. People are there on their lunch breaks. A little communication goes a long way. None of these problems are new. In fact, they've gotten worse. What does it take to fix this place and make it efficient? At least hire people who have attention to detail. Since when do federal employees wear stickers on their faces or have rainbow dyed hair? We should be comped for all the time wasted standing in line or needlessly making the trip there only to discover a package is lost. Again.
• KS

  Kevin Singel

  Jul 25, 2026
  5.0
  Rian and his team are upbeat and helpful. Best post office team ever!
• GG

  GREG

  Jun 14, 2026
  1.0
  In Silverthorne, Colorado, the local post office and police department crossed a line when they tried to stop a man from recording in a public space. Jason Gutterman and his son entered the post office to film public areas like PO boxes and bulletin boards as part of a First Amendment audit. Employees and customers demanded he stop and leave, but he stood his ground, citing USPS Poster 7, which allows photography for news purposes in lobbies and public areas. When officers arrived, instead of protecting his constitutional rights, they sided with the staff and pressured him to stop filming and exit the building. This wasn’t some private space — it was a publicly accessible federal building where people have every right to record what’s in plain view. The police essentially acted as enforcers for a policy that clashed with free speech protections. The town later paid Gutterman a $9,500 settlement, calling it an economic decision to avoid a lawsuit. No admission of wrongdoing, but the payout speaks volumes. It shows how quickly authorities can trample on our right to document public officials and spaces, only to backpedal when challenged. This incident should remind everyone: your phone is a powerful tool for accountability. Don’t let anyone tell you otherwise in a public place.

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