United States Postal Service

Reviews

• JM

  Judy Monroe

  Aug 10, 2026
  1.0
  Expect to wait in line for at least an hour or more to get a package or do anything for that matter. If there was a way to choose not to use the USPS to deliver my packages ordered from Amazon, I would certainly choose another option. FedEx or UPS is more convenient. There has got to be a better solution Pagosa Springs USPS! Any other business would have been boycotted by now. Ridiculous to say the least! I try my best to never ever have to use the USPS in Pagosa Springs, CO.
• CB

  Chase Blomker

  Aug 6, 2026
  1.0
  As nice as the workers are, waiting an hour or more for a package every time is just unacceptable. Needs more funding and new management.
• JS

  Joe Senchuk

  Jul 29, 2026
  2.0
  Understaffed and disinterested in customer service. They rarely answer the phone (lately, I think they just keep it off the hook) and it regularly takes 45+ minutes to wait in line. Took me 2 months to vigorously wrestle a mailbox assignment from them. They actually LOST my application and took almost 2 weeks to find it. THEN, after finally getting the mailbox assignment, I got mail for about a week and they started randomly sending back my mail without even letting me know (no note, email, phone call... nothing). Someone with proper credentials needs to get down there and thoroughly audit this post office. Seriously. We should NOT be letting these people handle our ballots. Send help.
• SM

  Scott Maxwell

  Jul 3, 2026
  1.0
  Expect lines with 20, 30 or 40 people in them that take 30 minutes or even an hour or an a half or more to get through on most days. This is common. The few employees that they have there are great, but this place is definitely understaffed. The online show a kiosk for package drop off, which would be a great idea but the reality is there is not one. Most of the photos posted are not even the Pagosa Springs Post Office except for the ones showing the long lines. For the most part, postal carriers here will not deliver packages to your house. Most people have small mailboxes or PO Box so people get slips and have to stand in line to pick up their packages so the line is always clogged with people trying to get packages and people who just need to drop off or mail packages have to wait in the same line because there is no kiosk to drop off your packages. Home package delivery so you don’t get the dreaded yellow slip in your box would be the best solution here. Better staffing for the Post Office would also be helpful.
• KB

  Karl Baumgardner

  Jul 2, 2026
  1.0
  The people at this location are pleasant and friendly and know their jobs. The problem is even though there are three windows for clerks to man, 90% of the time only one person is working even when 30 or more people are standing in line for service. It is very aggravating and frustrating. Stood in line for over an hour today to mail some packages. If they had one of those self-service kiosks like every other post office I have been to lately, I would have been out of there in less than 10 minutes instead of 1 1/2 hours. Ridiculous.

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