The UPS Store

Reviews

• SS

  Susan Shaver

  Jun 23, 2026
  5.0
  I really like this UPS store. They have been so helpful.
• AP

  Amy Preston

  May 2, 2026
  5.0
  Always excellent service and friendly staff!
• SF

  Sarah Foley

  Apr 10, 2026
  5.0
  Matt went above and beyond to help me today. He was friendly, patient, and understanding about my label screw up. Thank you.
• KP

  Kimberly Portzline

  Apr 5, 2026
  5.0
  Today, the manager at the Golden Colorado UPS, Betty Fuller, helped me avoid paying for Quantum Fiber equipment I had shipped in early March. I needed the tracking number for the shipment but had discarded the shipment receipt I received when I dropped the package off. At first Beverly tried to find the tracking number by going thru their database but the query had resulted in 45 pages of potential tracking numbers. When Quantum Fiber customer service could not provide any additional assistance towards finding the tracking number including their own corporate account number, she tried another way to query the database using my name. She found the record I needed which listed the tracking number, the date my package was delivered to Quantum Fiber, and the name of the employee who signed for my package. Her quick thinking saved me $600. I am grateful for her help and advocacy!
• CM

  Courtney Manwell

  Apr 3, 2026
  1.0
  Friendly staff, but I paid $31.74 for a shipment that went USPS, and USPS’s own site showed a cost of $5.22. When I questioned the price, and asked for other rates, they laughed and said shipping is expensive. The issue is not just cost, it’s transparency. If you’re reselling USPS service at 6x markup, customers should be told that clearly upfront. As a business owner, I'm all for this store making profit, but gouging a community is different.

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