United States Postal Service

Reviews

• JM

  Julio Madera

  5 days ago
  1.0
  Better use FedEx or ups for delivery
• LB

  Liz Bishop

  6 days ago
  1.0
  If I could give zero stars, I would. I visited the Glenwood Springs Post Office at approximately 11:00 a.m. on Saturday. There were three people ahead of me, another person arrived after me, and everyone was standing there holding boxes while only one employee—Owen—worked at the counter. Other employees were clearly visible in the back but did not come forward to help. What happened next was absolutely ridiculous. One woman was looking at stamps, and Owen spent approximately 20–25 minutes giving her what amounted to a private stamp-shopping experience while the line grew behind her. He showed her one stamp option after another and then stood there doing absolutely nothing for stretches of five to ten minutes while she browsed and tried to decide. This was not a complicated postal transaction. She was browsing stamps—something she could have done online or on her own without holding up the only open counter. Owen could very easily have said, “Please take a moment to look through the options while I help the next customer.” Instead, he allowed her to monopolize the counter while several people waited with actual packages that likely could have been processed in only a few minutes each. In the amount of time he spent standing there while this woman browsed stamps, Owen could have helped every other person in line. He never acknowledged us, never apologized for the delay, never asked her to step aside, and never called for another employee. He did not even look up. It honestly appeared as though he was perfectly content to run down the clock regardless of how many customers were waiting. Everyone in line became visibly uncomfortable and started making noise in the hope that someone—anyone—would finally acknowledge us. Eventually, an employee in the back noticed the enormous line and came out to help. Meanwhile, the woman continued dealing with Owen, later returned to discuss the stamps yet again, and apparently did not even purchase all of them after wasting nearly half an hour of everyone’s time. I understand that working at the post office may not be anyone’s dream job, but basic awareness and consideration are still required. Allowing one indecisive customer to browse stamps at the only open counter for nearly half an hour while an entire line waits is inexcusable. Owen showed no urgency, judgment, courtesy, or respect for anyone else’s time. I have encountered unfriendly employees at this location before, but at least they got the job done. This was beyond poor service. This office desperately needs better supervision, staffing, and customer-service training.
• CW

  Clark Windmueller

  Aug 28, 2026
  1.0
  I’ve lived in Glenwood Springs for almost my entire life, and I vividly remember dreading trips to the post office as a child because of how consistently rude, hostile, and downright nasty the employees were. Sadly, nothing seems to have changed. It remains a mystery to me why so many of the people working at this branch appear so miserable and determined to take it out on customers. I was genuinely shocked the first time I visited another post office location and discovered that postal employees could be friendly—or at least ordinarily polite—instead of treating customers as though their mere presence were an unbearable inconvenience. I personally know several people who will drive miles out of their way simply to avoid the Glenwood Springs branch, and that is probably the only reason its rating is even close to two stars: most people who know how awful it is have stopped going. If everyone in the area actually used this location, its rating would almost certainly be even lower. If at all possible, steer clear and go to Carbondale or New Castle instead. The fact that I (and so many others) are even taking the time to write a review about a POST OFFICE should tell you just how exceptionally terrible this place is.
• DD

  Dia

  Aug 6, 2026
  5.0
  I had a great experience at this USPS location. I did have to wait a little longer because the employee was helping another customer, but she kindly acknowledged me and said, “We’ll be with you next,” which I really appreciated. It was a thoughtful gesture that made the wait feel much better. When it was my turn, she was very attentive, friendly, and helpful. Great customer service!
• ST

  saira yaneth cubias turcios

  Jul 12, 2026
  5.0
  Últimamente hay un excelente servicio, son muy amables atentos y educados, no hablan español pero ellos lo intentan..

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