United States Postal Service

Reviews

• CB

  Chris Boling

  Aug 8, 2026
  5.0
  Kim in the passport office was incredibly nice and helpful.
• MP

  Miguel Perez

  Jul 31, 2026
  1.0
  Beuracrats with arbitrary rules
• AF

  Anton Fedorenko

  Jul 8, 2026
  1.0
  AWFUL! If it were possible to give zero stars, I would. This location is a prime example of systemic incompetence and a culture of total apathy. My package was trapped in a loop for nearly a month due to their repeated processing errors. Despite my multiple attempts to resolve this through proper channels, I was met with nothing but indifference. When I finally had to go to the University Park Station to retrieve it myself, the clerk, who had previously promised to handle it, simply told me, "I forgot"—as if a month-long delay is a trivial matter. When I expressed my frustration, the manager didn't apologize; instead, they dismissively retorted, "Do you want to talk to a supervisor?"—clearly trying to shut me down rather than address the negligence. This institution is completely broken. They operate as a monopoly with zero accountability, no real internal audit, and an absolute lack of respect for the people paying for their services. This isn't just one bad day; it’s a standard of negligence. Save your time and your nerves—this place is a nightmare.
• EM

  Emily Myrow

  Jun 16, 2026
  5.0
  The woman with the braids who does passports is absolutely wonderful! She is so friendly and so great with kids! She takes the time to get a good photo. I really appreciate her. She is a breath of fresh air!
• RR

  R.M.

  May 27, 2026
  2.0
  I came in to renew a passport and spoke at first to Deborah who was very helpful, congenial and patient. So when I came in again today with a question about the wording on the form I was hoping to speak with her again but the timing was off. So the clerk whom I spoke to couldn't answer my question and she called DAN the passport agent. He was immediately a JERK. Before I could explain the problem he starts firing questions that were unrelated to my problem. Finally, I told him that he was not listening and so trying to explain he turns away in a huff saying " I'm done with you"! And he walked off. How rude! He is supposed to be a public servant and that is how he treats customers. So I was able to explain it to Debora and at my request she summoned Devin who listened to my complaint and promised to note it for correction. I also overheard this man "DAN" speaking to some other customers and was frankly rather brusque with them as well, however he did give them more assistance, but then again, they were white. That may or may not have been his issue, in any case it is inexcusable and I would urge one to beware of this poor excuse for a postal clerk and try to get someone else to help, either Debora or the manager Devin.

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