The UPS Store

Reviews

• DD

  Danielle D

  Oct 5, 2026
  5.0
  Always very professional, quick and kind!
• WL

  wgj4ever long

  Sep 29, 2026
  5.0
  I was greeted as I walked in the store even though they were busy with other customers. Very polite and professional people. Efficient in their service and in explaining my options to send my package. Provided receipt and showed me how to track it.
• LL

  LyneWalkyr

  Aug 28, 2026
  5.0
  Hello Review Readers, Okay this is kind of funny doing a review for UPS because I used to own a trucking company and I worked with UPS in the past. However back then I used to go to their main hub in Joliet, Illinois. When I was at UPS just now I was talking to the two employees about how busy the main hub in Joliet is and how intimidating their drivers are because they're cruising around the yard fast like nobody's business. It's also really crowded at the main hub there so you have to be an excellent driver otherwise you're either going to run into something or vice versa. So today I visited the Delta UPS location as a customer. When I got there I had several random questions about the package I was sending. That's when the two employees inside stepped up to the plate and had all the answers. Valeria & Dikshya we're so knowledgeable ,courteous & polite. They answered my questions and I was in and out of the store in less than 5 minutes. This location is top notch because of the quality service. So the next time you're in that area of Colorado and you need services from UPS swing by the Delta location you'll be happy you did!
• TT

  Tuff Tex

  Jul 6, 2026
  1.0
  Deceptive and poor customer service: I was visiting from out of state and stopped by prior to purchasing my souvenirs nearby to be sure they would fit in an oblong box to ship home. The employee picked out a box, we measured it with a tape measure, he quoted me $48 to ship it to my zip code, and then I left to purchase my oblong goodies. When I returned less than 30 minutes later, the other employee said he left and was really flustered about finding the box size he and I had measured. She kept trying to give me a much larger box than I needed and I said we needed to find the previous box size I was quoted. She responded she had only been there three weeks and didn't know what to do and would not go look for the right box. I was stunned. Thankfully, the man came back a few minutes later and then he, too, tried to sell me a larger box when he saw what I was putting in the box. I told him these would things fit perfectly in the one we had already measured and after some argument about it, he retrieved the box he had previously quoted me and with my own bubblewrapping, we easily fit the items in this box with plenty of room to spare. I'm leaving some obnoxious details out, but he finally taped the box closed AND CHARGED ME $75!!! When I reminded them I was quoted $48, they said that was shipping only, no packaging. Why would they not include that when we measured a specific oblong box????? They used none of their own wrap inside the box, just my bubble wrap, and charged me $27 for a 30x10x10 oblong box and some tape. That cost more than my three purchases I was shipping! I would never have made those purchases had I known it would cost more to ship them than their value. Of course they were unapologetic about their omission. This was inflammatory and ridiculous and I will also report this to the FTC for deceptive practices.
• SD

  Shauna DeMoss

  Jun 20, 2026
  5.0
  Always cheerful and excellent customer service!

Frequently Asked Questions About The UPS Store