The UPS Store

Reviews

• CE

  Cari Erickson

  May 9, 2026
  5.0
  Always timely and friendly.
• GS

  G. Swan

  Apr 28, 2026
  5.0
  The Clerk was super nice and helpful.
• NP

  Nadiia P

  Apr 20, 2026
  1.0
  Steer clear of this place! Thieves work here! 16748 E Smoky Hill Rd Ste 9C, Centennial, CO 80015 I sent a large package weighing 45 pounds. According to the tracking number, the last update showed “Dropped off at The UPS Store by Customer”—after that, it disappeared without a trace. Even if the address label had somehow come off (which is unlikely, since the box was completely wrapped in tape), there was also an envelope attached to the side with a declaration that included the address and phone number. I can’t understand how a 45-pound box could simply vanish without a trace. If you still decide to use their services, make sure to purchase insurance, as there’s a high chance your package will be “lost.” Answer to ups: First of all, my name is spelled Nadiia, with two “i”s. Secondly, I contacted your customer service, and I was told that the package would be searched for since it was “not found,” and, as expected, a claim was opened. But how is it possible not to find such a large box? If a proper search had actually been conducted (including reviewing all surveillance footage from the moment the package was handed over to UPS), it could have been located. Let me repeat: this was not a small letter that could easily get lost. It was a large, heavy box. In addition to the UPS label, there was also a declaration attached to the top of the box in an envelope, which included the address and phone number. Even if the UPS label had been damaged for some reason, the envelope could have been opened and all the necessary information found. However, since the package was not insured (as it never even crossed my mind that something like this could happen, and I trusted your company), it seems very likely that no real effort was made to find it. Instead, I received what appears to be a standard, generic response, since the maximum your company stands to lose is only $100 of coverage. I am writing this to warn others that your company cannot be trusted and that, for peace of mind, everything should be insured. Then there will be far fewer of these “lost” packages.
• MS

  Micah Semmelbeck

  Mar 3, 2026
  5.0
  Huma is always going above and beyond to bring good customer service to everyone!
• NF

  Nina Fresquez

  Feb 22, 2026
  1.0
  I went to my local UPS and the new girl working on Saturday was not customer service friendly! She also mentioned of the regular girls were fired for not being friendly! Now we have a rude lazy girl! Thanks for firing the girls who were just doing their jobs for years! They will be missed!

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