United States Postal Service

Reviews

• FC

  Fc Coul

  Jun 17, 2026
  1.0
  Altura is the worse place ever to get a passport service from. Zero costumer service attitude, the front staff, an Asian woman extremely rude and unclear in explaining basic things concerning your passport application. She refused an original birth certificate of a teen for identification. That was absurd to me because as a parent I presented my identity that wasn’t enough for her, she rushed me out with a hostile tone and couldn’t reschedule or nothing…….don’t ever waste your time going to this facility
• TA

  Tyra Attaway

  May 22, 2026
  2.0
  Bruce was extremely rude & confrontational with multiple customers during my visit (White older man). I don’t understand people who work in customer service & hate helping people. The man who helped me & my family out with our passports was super cool though! Let us know how long we needed to wait & held conversation the whole time while completing the process. He made up for the bad experience. Wish I would’ve gotten his name, he was a younger black man. But anyways, I suggest going to a different location!
• SM

  Sam Madridista

  May 11, 2026
  1.0
  Seriously, if you DON’T do fingerprinting on Mondays, why is that NOT listed anywhere on the website?? I wasted my time driving all the way here just to be told “Come Back Tomorrow ” Update your information online so people don’t have to deal with this nonsense.
• LT

  Leo Thorinkiller_Coverland (TK)

  Apr 19, 2026
  1.0
  I had to go to the post office to drop off a package & buy a booklet of forever stamps on the 15th. I was able to drop off my package relevantly easy, there was only one person - Tremayne Bridges, working the front cashier while another was sorting mail. However when it came to picking up the stamps, I was prolonged for OVER AN HOUR waiting to get the stamps but I ended up leaving empty handed, Tremayne mentioned after i dropped off the package it'll be a little bit until he can get me my stamps as he wants to knock down the line, i was like Uh.. okay? and stepped off to the side, at least 40 people walked by me, I even helped a guy who had a dolly and held the door open for him. The line had like 2 people left and every couple of people he was like "OK FARMER, OK BRUCE LEE" (as I requested the bruce lee & sunflower stamps) WE ARE GETTING CLOSER, IM THE ONLY ONE HERE" He would make jokes and be kinda rude to everyone walking up, but more people would trickle in and at the last couple of people, about 3 more people walked in and he put me off again! I waited a little more and he gave out some stamps to other people but left me hanging. I got in there at 3:34pm, dropped my package and requested stamps at 3:49pm and left there at 5pm with the package dropped off but no booklet of stamps. I got frustrated at him after waiting so long and he said if you don't like waiting, I can call security and escort you out, Maybe come back when we opened in the morning for the stamps and it was my fault for picking up stamps on tax day. I rarely go to this post office to begin with but due to a time sensitive package I had to drop it off in person. I wish the alameda office didn't close down but I will drive out to Illiff for my stamps now at this point deliberately avoiding the post office. The postmaster general shrugged and blew off the whole thing.
• MK

  Majda Khaldoune

  Apr 10, 2026
  1.0
  I had a very disappointing experience at the USPS Altura Station. My appointment was scheduled for 9:45 AM on April 10, 2026. I arrived on time. The door was closed, so I knocked and waited while an employee was helping other customers inside. I knocked again after a few minutes. After about five minutes, the employee opened the door and told us we missed our appointment. I tried to explain that we had been there on time and were waiting to be let in. At that point, the supervisor, Tremayne Bridges, stepped in. He was rude and did not allow us to explain. His tone was dismissive. The way he spoke to us felt disrespectful and unfair. I expect basic professionalism and respect when dealing with USPS. This experience did not meet that standard.

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