United States Postal Service

Reviews

• JS

  Joe Sabol

  2 days ago
  1.0
  Avoid At All costs
• AG

  Adriana Galindo

  Jun 12, 2026
  1.0
  Súper horrible experience, I had the manager so she called herself (no badge) took pictures of my work car and said that I needed to leave that it was parking for customers only, I said I was a customer and was waiting to see if I needed to mail something else I had just came out from certified a letter I walked inside and asked for Mr her she was rude I only wanted her name she wrote it “Manmeet” I showed her my receipt but she said she didn’t need that to report me only needed the number of my vehicle. I was very disappointed with this service it was disrespectful and rude, hope she can get some customer service training and learn some basic manners.
• AC

  AIC Corp

  Jun 9, 2026
  5.0
  Prior to moving into Bella Vista, I read a number of reviews mentioning concerns with USPS service in the area, particularly around package delivery and pickup. That made me a little nervous because I run an online resale business and basically live and die by mail. Shortly after moving in, I was in full “new apartment confusion mode” and genuinely had no idea where my mailbox was. At that point, I stopped a USPS carrier nearby for help. That was Giuseppe. He was incredibly kind, calm, and patient with my chaos. He asked for ID as expected, even though I was clearly mid-move and not fully sorted yet, and he still took the time to make sure I got everything handled properly. It turned what could’ve been a stressful moment into a very reassuring one. Then I met my regular mail carrier, Jose — and honestly, this man is a national treasure in uniform. Jose is extremely charismatic, always polite, and kind to absolutely everyone he passes on his route. The kind of person who makes you feel like you just ran into the nicest guy in the neighborhood every single day. People stop to talk to him, and he still manages to keep everything moving like a pro. For my situation specifically, he’s been unbelievable. He knows my general delivery timing like he has a calendar in his head, checks in if I have outgoing packages, and will grab pickups when I manage to get them ready in time. It’s like having a personal logistics manager who also happens to be the friendliest human being on the block. In all my years shipping packages and dealing with USPS carriers, Jose is easily the best mailman I’ve ever had — reliable, professional, and somehow managing to be both highly efficient and genuinely uplifting at the same time. I definitely disagree with the negative reviews about USPS service at Bella Vista. I couldn't be happier.
• KA

  Khachatour Aristakesyan

  Jun 2, 2026
  1.0
  The employees at the USPS store have exhibited exceptionally rude behavior. I have not encountered such unprofessionalism in a long time. Upon entering the store today, I was informed that it was closed less than a minute after its scheduled closing time. The employee’s response was dismissive and unhelpful. I have not encountered any other employees who have displayed such poor customer service.
• LL

  Lilit

  Apr 18, 2026
  1.0
  Chronic delays, long lines, and unhelpful staff I've given this location multiple chances, but the Woodland Hills USPS continues to underperform at nearly every level. The lines: No matter what time of day you go – morning, afternoon, or just before closing – expect to wait 20–40 minutes minimum. There are rarely enough windows open, even when the line stretches to the door. Lost and delayed mail: I've had multiple packages marked "delivered" that showed up days later, or not at all. Tracking updates are inconsistent, and when something goes wrong, there's no accountability. Customer service: The counter staff ranges from indifferent to outright rude. On my last visit, I asked a simple question about tracking a missing package and was given a one-word answer and waved aside. No effort to help, no empathy. Hours and access: For a busy city like Woodland Hills, the limited hours and frequent lobby closures make it nearly impossible for anyone with a standard work schedule to get in and out efficiently. I understand USPS is underfunded and overworked, but the issues at this specific location go beyond that – it's poor management and a complete lack of customer care. If you have the option, use the UPS Store or FedEx instead.

Frequently Asked Questions About United States Postal Service