The UPS Store

Reviews

• SS

  Second Stay

  Apr 20, 2026
  1.0
  I dread coming to this location every single time, but unfortunately it's the closest UPS store to my home, so I have no real choice. Every visit is ruined by the same female employee — the one who wears glasses — who is consistently rude and unprofessional. I came in simply to drop off a package, and once again she made the experience unpleasant. Her attitude is dismissive, her tone is condescending, and there is zero effort to provide even basic customer service. It feels like an inconvenience to her just to acknowledge you as a customer. I have given this location multiple chances, but this employee's repeated rudeness has made up my mind. I will be looking for an alternative drop-off location going forward. Management seriously needs to address this staff member's behavior — no customer should leave feeling disrespected just for dropping off a box.
• NJ

  Natalie J

  Apr 3, 2026
  1.0
  The employees at this UPS location are actually very friendly and helpful, which makes this even more disappointing. The owner, however, is incredibly rude, unprofessional, and clearly lacks basic customer service skills. She speaks to customers with attitude and makes you feel like you’re inconveniencing her just by being there. It’s unfortunate because the staff deserves better leadership. The owner’s behavior completely ruins the experience. I would strongly recommend avoiding this location unless you want to deal with unnecessary hostility.
• JS

  Justin Petty (Spike)

  Mar 3, 2026
  5.0
  Gentlemen was extremely professional and friendly and accommodating in every way
• AN

  Alireza Nazemi

  Jan 28, 2026
  1.0
  Very poor customer service. The manager and associate refused to help me return my Amazon items and insisted I use an automated machine instead. When I asked for assistance, they were dismissive and unhelpful. I won’t be coming back to this location.
• RD

  Ryan D

  Dec 30, 2025
  1.0
  Went there today 12/30/25. No one there and it was closed. It said open online. Had to go all way to Agoura to deliver a very important timely package.

Frequently Asked Questions About The UPS Store