The UPS Store

Reviews

• JH

  Josie Hodan

  Aug 31, 2026
  5.0
  Staff always accommodating and friendly.
• AK

  A K

  Aug 31, 2026
  4.0
  The front counter employees have consistently been very helpful and friendly each time. One woman (middle aged? owner?) was a bit brusque and did not come across as friendly or customer oriented, but the younger employees who might have been college students or recent grads were very helpful and kind. I would return for their kind customer service.
• RT

  Robert Thomson

  Aug 27, 2026
  5.0
  These folks are great. Clean store, friendly staff. They gave me multiple options to ship my package, from least expensive to most expensive. A pleasure to do business with.
• MN

  mark norby

  Aug 12, 2026
  5.0
  what great service! i literally had three kind and efficient employees helping me at once. what could have been a dreadful experience shipping 8 parcels ended up being easy and nice. thanks much, y'all
• CK

  Celina Kott

  Aug 3, 2026
  1.0
  I have never felt compelled to leave a bad review anywhere but today’s experience left a horrible taste in my mouth. I came to store #2902 to do a return not requiring a box or a label, all they needed to do was scan the QR quote and take the item. However I was informed that I needed to package the items even though my code said no box required. I take my items to a different UPS store and they let me know that the items have already been scanned in so they can’t take the items. They gave me a support number for Happy Returns and after talking to them they said I had to go back to the original store since they were the ones who scanned the items. Happy Returns told me they had to work with UPS to return my items. I get to store #2902 and the clerk tells me I need to talk to his supervisor. There is immediately a bad attitude from the supervisor as I describe my situation. I let them know I have happy returns on the phone so we could work something out. This woman argumentatively says she cannot talk to them and walks away. I am trying to ask for help but they continue to ignore me, refusing to help me. Happy Returns was able to help me out thankfully but I was incredibly frustrated with this situation especially since no one heard me out and she completely ignored me. I asked for the supervisors name and all they could say was RK. I will definitely never come back here and will be telling everyone about this horrible customer service experience. Incredibly rude staff and very unhelpful.

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