Staples

Reviews

• JJ

  Julie

  Jun 27, 2026
  1.0
  I can't express enough how frustrating it is to do Amazon returns here. The last time I did so the employee moved so slowly and did not acknowledge us waiting in line. It only takes a second to have good customer service. And it does not exist at this store in the Amazon line.
• TA

  Trinity Alvarado

  Jun 21, 2026
  1.0
  I was really surprised by how rude everyone was from the moment I walked in the door. I had an Amazon return which is seems to be what everyone else is having issues with too. There isn't a sign when you walk in there's just stickers on the floor which isn't the first place you look when you're carrying boxes. So when I asked the first employee where the Amazon returns was he rudely cut me off and just pointed at the other side of the store and made some snarky remark about how there's a whole place for the returns now. When I arrived at returns I found an aggressively labeled return area and the counter clerk was actively being rude to the customer he was helping. When I put my items on the counter he barked at me for the return code and then didn't say anything so I put my phone down and he snapped "uh I need to scan every code twice" he then made me stand in silence as he transferred my return one piece at a time to a plastic bag and then came back with the phone and looked at me annoyed as if I should've had the next code ready for him to scan. After I gave him the second code he rudely exaggerated scanning everything really fast then went "you're all done" and as soon as I turned to walk away he went "uh you need to recycle this at home" and pointed at the box I had brought my returns in. I asked if they just started doing Amazon returns since it seems like every employee in the store was annoyed by my presence and he snapped at me yet again and asked me to repeat myself then when I did, he cut me off and said "uh no we've been doing them for a while" so I guess it's not that they're having a learning curve with the Amazon returns, it's just they all just have horrible customer service skills. I have a feeling the kid who helped me was the manager by how everyone in the store had that nasty attitude. Hopefully someone at corporate steps in at this store. *edit. I find it interesting how there are significantly less bad reviews on Google than on Yelp. From my line of work I know that you can pay to have Google reviews removed but not on Yelp.
• EC

  Eric Cerriteno

  Jun 18, 2026
  5.0
  I usually go her for Amazon returns Funny, helpful and friendly staff
• WS

  Wasted Spaceman

  Jun 11, 2026
  5.0
  This place is fine. I've dealt with staff a couple times with questions and they were helpful and friendly (both at check-out and in the printing/shipping desk). I feel bad that Amazon makes the employees at Staples have to deal with the returns. The staff does the best they can and they keep a good attitude but I can tell it's miserable work for them.
• JJ

  Janet j

  Jun 7, 2026
  2.0
  Came into the store to pick up an amazon package. Got another associate to help because we could hear it buzzing. But would not pop open. Went to the front to see if management could help. Was told that I had to call the customer service. Which I did. I called the number on the locker. Surprise ,Surprise they needed to speak to a manager or someone in charge about the locker being stuck. So, being screwed on both ends of customer service of amazon and staples,I hung up. Left the store and reminded myself never to go against my instincts. Next time stick to the pick up location further away I usually go to. Extra star just for the cleanness of the store

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