DHL Express Service Point Van Nuys

Reviews

• LM

  Luis Marin

  2 days ago
  5.0
  Mitra went ABOVE AND BEYOND. Grateful to have customer service being delivered like this in 2026 🙌🏼
• JG

  Juan Pablo Guzman

  Aug 18, 2026
  5.0
  Mitra was very helpful and took the time to answer all my questions and made sure everything was done right
• JO

  Jonathan Osorio

  Aug 12, 2026
  5.0
  Mitra was incredibly helpful and has helped me many times over the years. Appreciate the quick and helpful support each time
• IT

  Ivan Turygin

  Aug 11, 2026
  1.0
  ⭐⭐⭐⭐⭐ — If I Could Give Zero Stars, I Would DHL has managed to turn a simple 10-mile delivery from Van Nuys to Chatsworth into a nearly week-long adventure. Truly impressive. My package was originally supposed to be delivered on Wednesday. Instead, DHL spent two full days on customs clearance, finally getting that part done by Friday. And somehow the customs charges came out to around 25% of the value of the item, which feels rather generous for a customs service. Then came Monday — apparently the big day when DHL finally decided to attempt delivery. I received the notification and, knowing DHL’s reputation by this point, I made absolutely sure I was home. I was literally tracking the driver. He arrived at the building, but apparently couldn’t figure out how to enter the property. Strange, because UPS, FedEx, Amazon, and basically every other delivery company manage to get in without any problems. And then, in a beautiful display of creativity, the driver marked the package as “recipient not home.” I WAS HOME. I was watching the tracking. I knew exactly when he arrived. The vehicle was right there. Apparently, in DHL’s world, “recipient not home” means “the driver couldn’t get inside the building.” Customer service was somehow even worse. Their only option was for me to pick up the package in the morning. Fine. At 9:00 AM the next morning, I went to their office in person — only to discover that they couldn’t find my package there either. And the best part? After all of this, I STILL DON’T HAVE MY PACKAGE. So let me summarize this masterpiece of logistics: 10 miles. Six days. Multiple days for customs. Failed delivery while I was home. False delivery attempt. A package that can’t even be found at their own facility. And after all that — the customer still has nothing. This isn’t express shipping. This is a scavenger hunt. The only positive thing I can say about DHL is that they apparently don’t operate emergency medical services. Because if they did, I suspect their customers would have very little chance of surviving long enough to receive the ambulance. Absolutely unacceptable service. Slow, expensive, disorganized, and completely unprofessional. Never again.
• DD

  Davidv3

  Aug 10, 2026
  5.0
  Great service, friendly staff, and very patient. Ashley informed me on how the process works, what information I needed to ship out and what can be done after to track packages.