The UPS Store

Reviews

• LM

  Lena Manouelian

  Jun 25, 2026
  5.0
  Very friendly and helpful
• JD

  Jon Dee

  Jun 22, 2026
  5.0
  Quick,friendly, knowledgeable service.
• PK

  Pradeep Kintali

  May 31, 2026
  5.0
  Great & Friendly Staff
• SH

  Sohair Hanna

  May 29, 2026
  1.0
  I rarely leave negative reviews, but this experience was frustrating enough to warrant one. After spending a significant amount of time trying to get assistance, we were met with dismissive responses and a complete lack of professionalism. Manager Chris Grogan was unhelpful from the start and seemed uninterested in resolving the issue or providing clear answers. When we asked for an update after being kept waiting, he stated that he’s refusing service to us for no reason other than he can. Rather than treating us with courtesy and respect, he came across as arrogant and condescending throughout the interaction. The overall experience was disappointing and left a lasting negative impression of the business.
• AH

  Ann Mary Hanna

  May 29, 2026
  1.0
  This was by far the worst customer service experience I've ever had. Manager Chris Grogan was extremely rude, disrespectful, and arrogant throughout our interaction. He refused to help us for what seemed like unreasonable reasons and escalated the situation by threatening to call 911. When we asked for an update after he spent time on the phone, he sarcastically told us he was talking to "tech support." His attitude was dismissive, unprofessional, and completely unacceptable. Customers deserve to be treated with respect, and unfortunately that was not the case here. I would strongly recommend additional customer service training and management oversight for this location. If I could give negative stars I would. This review is specifically for Chris Grogan.

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