The UPS Store

Reviews

• RI

  Robert Kirk III

  1 day ago
  1.0
  Try to charge me $78 to send a letter with tracking and $30 to send a letter without. Either a grossly incompetent employee, trying some absurd upsell, or UPS is just effed these days. Went down the street to the post office and paid 6.37
• ES

  Erin Samuels

  Jul 15, 2026
  1.0
  Went there earlier today to drop off a pre-labeled package. Went in and the place was empty and there was a young girl further down behind the counter. I cheerfully said "Hi" and got no response. She walk over to where I was standing and I sat the package down. Again she, I believe is her name Jaclyn, said nothing. When she started to scan the package, I asked politely for a receipt, and I got a "mmhm". She thrusted the receipt at me and as I took it, I thanked her. Again I got "mmhm". Never did she smile, or look at me directly. She just acted like I was an inconvenience. It took less than 3 minutes to help me and she couldn't make an effort for that short period of time to try and be friendly. Luckily I usually use the UPS Store on Calistoga Rd where they are always friendly and helpful.
• KK

  Kalen Krempely

  Jul 3, 2026
  1.0
  $2 for a single piece of tape for an Amazon return… are you kidding me. What has this world come to and customer serve.
• JC

  Jorje Chaley

  Jun 22, 2026
  1.0
  I came by for a Return and there was a 12-year-old girl working the counter I couldn’t return my product no active worker at this location. What the hell is going on?
• MM

  maclikemike

  May 25, 2026
  1.0
  The owner just closes it whenever they feel like I guess. Holiday hours listed. Owner ignores and just shuts down store.

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