The UPS Store

Reviews

• LH

  Lanh Ho

  6 days ago
  1.0
  This morning, my husband came to this location to drop off several packages that already had prepaid shipping labels attached. Unfortunately, he was helped by a tall male employee with a beard whose behavior was extremely rude, disrespectful, and unprofessional. He treated my husband with disrespect and gave the impression that he was looking down on him or discriminating against him. After my husband handed over the packages, he politely asked for a drop-off receipt. The employee ignored his request and immediately called the next customer. When my husband asked again, the employee still refused to provide a receipt. Since he was not given any proof that the packages had been accepted, my husband asked for the packages to be returned if a receipt could not be provided. The employee responded in a very hostile manner, saying it was not possible. He then raised his voice at my husband, which was completely unacceptable. My husband asked to speak with the store manager, but the employee claimed there was no manager at the store. When I later asked for the manager’s name and information on how to contact them, the employee simply scribbled something on a piece of paper and handed it to me without any explanation. This was one of the worst customer service experiences we have ever had. No customer should be treated this way. We hope management takes this complaint seriously, investigates the incident, and provides additional training to ensure customers are treated with the respect and professionalism they deserve.
• LR

  Leslly Rivera

  6 days ago
  1.0
  I came in to return a package and print out the shipping label and contract. The employee performed neither services after charging me for the service. I told him repeatedly to not tape up the package until I had the contract printed and signed (which he did not do). He taped up the package, put on a shipping label that had nothing to do with the one I had sent in the email, and then handed the package back. I waited around for a few more minutes and did not receive any more help. He was either super disinterested in assisting, or simply was hoping I would go. So I left after getting charged for services that were not even completed. I would not recommend this store based off other reviews and this experience today.
• WH

  We Do HVAC

  Jun 8, 2026
  1.0
  I have never experienced such a disappointing level of customer service from UPS. The employees at this location were extremely unprofessional, unhelpful, and seemed completely uninterested in solving even the simplest issue. Every question was met with attitude, lack of knowledge, or complete indifference.
• JJ

  Jen Jen

  May 13, 2026
  1.0
  Walked in the store besides no one acknowledging me one lady was standing in front of a register eating takis and licking her fingers this other lady kept fixing boxes and this man finally approached me with the handheld scanner without saying a word just pointing it towards me. NO CUSTOMER SERVICE WHAT SO EVER HIRE PEOPLE PERSONs please.
• CJ

  Crystal Jimenez

  May 5, 2026
  1.0
  My mom went inside the store first to leave the things in the counter but me, my grandma, and my step grandpa were barley getting inside because my grandma and my step grandpa they walk slow and my mom went back outside because she needed to get my step grandpas phone to scan the code because we were going to return some things from temu we didn't want. Then this lady said she was second in line when she wasn't second then my mom said she was there first and the lady from the line was mocking my mom and was giving her attitude and the women from the counter was just looking at my mom and the other lady didn't say anything soo I was in the back in call with someone then this other worker was telling me to go with her and told me what do I want. I told her i was with my family AND ITS VERY BAD SERVICE AND YALL NEED TO GET NEW WORKERS

Frequently Asked Questions About The UPS Store