The UPS Store

Reviews

• YB

  Youssef Bouisekran

  2 days ago
  5.0
  Exceptional customer service from Josy at UPS! She was incredibly efficient, fast, and answered every single one of my questions with patience and professionalism. It’s rare to meet someone who makes the whole process so easy while keeping such a positive and welcoming energy. Honestly, UPS is lucky to have someone like Josy — great smile, great attitude, and top-tier service. Thank you again for making my day easier!
• SC

  Steven E Castillo

  May 7, 2026
  1.0
  The people working here were not very friendly or helpful during my visit. I wasn’t sure how the Amazon return process worked, so I was expecting a little guidance. Unfortunately, the three employees I interacted with seemed more focused on their phones and personal messages than assisting customers. This is not my first experience like this at this location. Unfortunately, it’s the closest Amazon drop-off for me, but I would definitely recommend coming here with patience. Customer service could be much better.
• CC

  Concerned Concerned

  May 1, 2026
  1.0
  Please be aware if you have a package of any size delivered from out of state or in state, don’t be caught off guard. I just picked up a package from Indiana, my husband paid $44 dollars at the time of shipping. I came to pick it up and I was charged $10 for quote ( Hold for Pickup) that’s what the women told me, the package arrived yesterday evening, I called. I notified them I would be coming to pick up today, no one ever mentioned a fee for holding a package. FYI they don’t have any notification stating such fees. Very unprofessional and spoke to me as if, I wasn’t anyone. When in fact I was a customer, I understand this places are franchise however that’s a rip off, lack of professionalism. All be using a UPS anywhere but San Ysidro Ca!
• JJ

  Jack

  Apr 20, 2026
  5.0
  Josy provides exceptional service. As a paraplegic and wheelchair user, it can be difficult for me to retrieve my mail and packages. She goes out of her way to bring them directly to me. Josy's kindness, professionalism and willingness to help truly makes a difference.
• TB

  Tam Tam Boltbarnes

  Apr 11, 2026
  5.0
  Love the whole family and there team work is un believable. They work so so good together. You should have a commercial on this store like, progressive, insurance etc….they go over and beyond of call & duty. There family to that whole Community I live in Mexico and visit San Diego weekly.

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