The UPS Store

Reviews

• KB

  kelly borland

  Aug 11, 2026
  5.0
  Dev and his team are so helpful!! He was so patient as it was working to figure out that necessary forms to get fingerprinted. Thanks Dev!!
• EJ

  Erica Ji

  Jul 29, 2026
  1.0
  I’ve never left negative reviews, but my experience with this UPS Store, particularly with the store manager, was unacceptable. I paid $148 for UPS Worldwide Express Saver to send a time-sensitive package from the U.S. to China. I was under the impression that I was purchasing overnight/very expedited international shipping. The shipment was then delayed for several days due to a mechanical failure and a late flight—both operational issues on UPS’s side. When I went back to the store, a staff member was helpful and told me that because I had purchased Worldwide Express Saver, the shipment was covered and that I should receive a full refund. Later, the manager called me. He completely contradicted what his own employee had told me, insisting that there was “no refund” and that there is no overnight international shipping. When I explained that I was never told this when the store sold me the $148 service—and that had this been clearly explained, I could have made a different decision instead of paying $148—he completely dismissed my frustration and repeated that there would be “no refund no matter what.” Then he HUNG UP ON ME. Delays happen. What is unacceptable is selling an expensive premium service without clearly explaining the delivery expectations, giving customers contradictory information afterward, and then having a manager hang up on a customer who is simply trying to resolve the issue. The issue remains unresolved, and no refund has been offered. At this point, I’ve decided not to waste any more of my time chasing this. But after the way this was handled, I felt other customers should know what they may be dealing with before trusting this location with an expensive or time-sensitive shipment. --- Update following the owner’s response: Unfortunately, the response reinforces exactly why I wrote this review in the first place. My concern was never simply about a package getting delayed—delays happen. It was about how the situation was handled afterward: contradictory information from the store’s own staff, no meaningful effort to resolve the issue, and the way I was treated when I raised a legitimate concern. Rather than addressing those concerns or offering any resolution, the response focuses on defending the owner’s actions and placing the responsibility back on the customer. I’ve already wasted far more time on this than I should have, so I won’t engage in any further back-and-forth. I’ll leave the owner’s response alongside my review and let future customers see for themselves. I’ve been a long-time customer of this location. Unfortunately, after seeing how they treat a customer when something actually goes wrong, I won’t be giving them my business ever again.
• AA

  Akisha Ammons

  Jul 18, 2026
  5.0
  Was grrated with a smile. My experience was good! I didn't have to wait no more than a few minutes.
• GG

  Gitonga Gitonga

  Jul 7, 2026
  5.0
  Best customer service in the valley hands down!
• JJ

  Jason

  May 8, 2026
  5.0
  I’ve been to dozens of UPS stores and this is one of the better ones in the area. Quick service, friendly, helpful no complaints