The UPS Store

Reviews

• LP

  Luiza Porto

  5 days ago
  5.0
  We were assisted by Mike, and he was simply excellent! He helped us with great patience and guided us in finding the best way to solve our problem. We highly recommend this UPS location, and especially Mike, for anyone facing any kind of situation.
• CH

  Candace Hunter

  Apr 24, 2026
  5.0
  Everyone who works here is so very helpful. Marcus has helped me more than twice . He is very professional and knows his stuff!! Thank you for making my experience easy!!
• DF

  Don Fink

  Apr 22, 2026
  5.0
  I’ve visited a few of the UPS stores Ian manages and the experience has been consistently better than most. Shipments, even last-minute ones, are quick and easy, and the staff is always friendly, helpful, and clear when explaining the process. Beyond shipping, their expertise in marketing materials really stands out. From mailers to creative sticker designs, you can tell the team has a strong design background and takes pride in their work. They recognize tight timelines and deliver results. Highly recommend.
• JS

  Jean Slater

  Apr 22, 2026
  5.0
  The UPS store on Broad Street in San Luis Obispo offers excellent, personable service for every visit. Aaron, staff member, along with all staff members, could not be more helpful. Thank you for making my visits so efficient and accurate.
• LL

  Liz Lacoco

  Apr 13, 2026
  5.0
  We had a high-importance package requiring a signature delivered to our home, and thanks to our front porch security camera, we caught what can only be described as a very "creative" attempt at knocking--honestly, almost comical. After missing the delivery, we called our local UPS store here in San Luis Obispo, and thankfully Kita answered. Even though they couldn't directly connect us with dispatch--and it really wasn't even their responsibility--Kita went above and beyond to help us figure things out. Kita's customer service was truly next level. In a time when great service feels rare, Kita stood out. They were patient, kind, and genuinely invested in helping us, which made a frustrating situation much easier. UPS, take note!!! Employees like Kita are the reason people stay loyal. Kita absolutely deserves recognition (and maybe a raise 👀). We'll definitely be choosing this location for our future UPS needs because of our interaction today. Thank you, Kita!

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