The UPS Store

Reviews

• PW

  Priscilla W

  5 days ago
  5.0
  Thank you for the help I did have to catch the bus far distance to get this job done right in the neighborhood
• EB

  E Borg

  May 3, 2026
  5.0
  Quick and fast shipping service solution and friendly staff at this location were the reasons for this rating. Hailey (?) Terry at this location is super awesome and sweet, not to mention, knowledgeable and great to talk with!
• MM

  Missy

  Apr 25, 2026
  5.0
  Excellent staffing, reliable shipping and quality handling by all departments of the company. I would like to thank the representative who helped me today: Neelema, she was very kind, she knew all the details about my shipping options, she went above and beyond to assist me with choosing the best possible delivery option available. I will be a returning customer to the UPS STORE #0290! Phenomenal customer support and knowledgeable staff! Very friendly and helpful!! I can’t say enough good things about my experience today! 😊
• YK

  Yongqi Kuang

  Apr 15, 2026
  5.0
  Neelema was super kind and thorough for helping us with the notary process. Extremely patient and even waited past open hours for us to finish
• EL

  ericka lopez

  Apr 8, 2026
  1.0
  I had a very disappointing experience at this UPS location (San Lorenzo/San Leandro Greenhouse shopping center). When I arrived, I was ignored at the counter while multiple customers who came in after me were helped first. When I was finally assisted, I was told I needed to tape my packages or be charged. I went to my car, got tape, and returned with everything properly prepared. However, another customer who arrived after me was helped ahead of me and was offered assistance taping her damaged package for free, despite being told I had to do it myself. The inconsistency in treatment was noticeable. Shortly after, that same package leaked coffee across the counter, causing delays and forcing me to move my items and wait even longer. When I was finally being helped, a manager intervened and repeatedly told me to step aside, claiming I was “not ready,” even though my items and codes were fully prepared. She continued interrupting, speaking over me, and unnecessarily escalating the situation. She also began nitpicking my returns despite everything being in order. The situation escalated further when another customer inserted themselves, and instead of de-escalating, the manager continued to argue and even criticized the employee who was appropriately assisting me. I also observed a clear difference in tone and treatment between myself and another customer, which was concerning. Overall, this experience felt unprofessional, disorganized, and unnecessarily escalated. I hope management takes this seriously and reviews how customers are being treated at this location.

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