United States Postal Service

Reviews

• DK

  Daniel Kim

  2 days ago
  1.0
  The worst ever customer service. Rejecting like 3 times not sending my package because there is tiny sticker on the box.
• BB

  Brenda Brickey

  Aug 22, 2026
  1.0
  If I could give 0 stars I would. Customer Service here is TERRIBLE!! particularly one long haired gentleman working up front who seemed to be on a power trip. I was there to drop off a package that was ready to go. The package drop off box was broken. I went to the lobby which had a massive line. I waited for the gentleman to stop talking to his customer and simply asked if I could drop off the package at the desk next to him. He completely ignored me. Zero eye contact. A simple yes or no..or even "I will be right with you" would've been good. I wandered around to see if there was a designated drop off. Nothing. I asked again, waiting for same man to finish his conversation with a customer. Completely ignored me AGAIN. I finally went to the other attendant who simoly pointed to "leave there" If I have a package ready to go and I do not need anything assistance, I should not have to wait in line to even ask where to place said package. Campbell Dell Post office ...can't beat their customer service. In a world where USPS is dying out, win in customer service at customer service!
• WP

  Walt Pistor

  Aug 15, 2026
  1.0
  This post office has gone downhill badly. I came in on Saturday around 12:30 to mail a small package. There was ONE guy behind the counter who had NO sense of urgency. Complete flunky!! I ended up using self service and he couldn’t even answer me where to place my package for pick up because the package delivery bin is still broken after a month. RIDICULOUS!!
• WP

  Walker Pennington

  Jul 31, 2026
  3.0
  Let's be honest, no post office place is going to get much better than this without some serious investment and ownership by our government. The workers here are delightful but woefully understaffed. That being said, this is a large location and efficient as it can be.
• MU

  M “Explorer” U

  Jul 18, 2026
  1.0
  Today, July 18, 2026, at 12:30 PM, I visited the US post office located at 1750 Meridian Avenue, San Jose, CA, 95125. My purpose was to send a small parcel to El Salvador and a medium-sized parcel to Nicaragua. I was assisted by a woman who appeared to be Latina or possibly Filipina; her name tag read "Esther." I spoke to her in English and explained that I had already filled out the certified mail forms because I wanted tracking numbers for both packages. When she saw the destination countries, she began speaking to me in broken Spanish, assuming I spoke the language. I told her I only speak English, and she switched back. I reiterated that I needed a way to track the parcels. She then said loudly, clearly intending for others in line to hear: “Why do you need a tracking number for El Salvador? Aren’t you in peace now in that country?” At that point, I realized I was dealing with someone unreasonable and stupid, so I chose not to respond to her inappropriate question. She then asked a coworker if it was possible to send certified parcels to El Salvador and Nicaragua. The other clerk replied that there was no way to send certified mail or track packages to those countries. I knew this wasn’t true, as I had mailed parcels to those destinations before. I repeated myself, clarifying that I simply wanted online tracking—not a debate about the safety or political situation in those countries. In my view, I was at the post office for a service, and the clerks were inefficient and unhelpful. Finally, a young Asian woman arrived and informed us that tracking was available for those countries. She provided the necessary forms to Esther, who then gave them to me—forms that had not been available in the lobby earlier. As I began filling out the paperwork, Esther started speaking to another customer who was inquiring about a delayed package from Colombia. Once again, she spoke loudly and said, “I hope you’re not bringing drugs like cocaine into this country.” By then, I had concluded that the post office now employs several unprofessional and poorly trained staff members, possibly ignorant. This experience prompted me to write this review, as such behavior should not go unmentioned.

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