The UPS Store

Reviews

• SK

  Steve Kim

  May 5, 2026
  1.0
  I normally do not take the time to leave long negative reviews, but after repeatedly dealing with this UPS Store, I genuinely feel people deserve a warning before wasting their time coming here. This is, without exaggeration, one of the most unpleasant customer service experiences I have consistently encountered anywhere. The biggest issue is the two older Asian employees who seem to run the place. Every single interaction feels hostile from the moment you walk through the door. There is no greeting, no professionalism, no attempt to help customers, just immediate irritation and attitude for absolutely no reason. It honestly feels like they are personally offended that customers are entering a business that exists specifically to serve customers. What blows my mind is that it is not even isolated to one bad interaction or one stressful day. This is EVERY visit. I kept giving the place the benefit of the doubt because everyone has off days, but eventually a pattern becomes impossible to ignore. The energy in that store is consistently miserable and toxic because of the way these employees behave. The level of incompetence is honestly shocking too. It genuinely feels like there are no SOPs, no structure, and no understanding of basic customer service or shipping procedures. One employee will tell you one thing, then the other will immediately contradict it. They confidently give incorrect information, struggle with simple tasks, and then somehow act annoyed at the customer when THEIR own instructions or explanations make no sense. I have watched simple transactions turn into unnecessarily long and awkward interactions because they either do not understand procedures themselves or refuse to follow them consistently. Instead of calmly solving problems like adults, they immediately become defensive, argumentative, and emotionally immature. It feels less like interacting with trained employees and more like dealing with bitter children trapped in adult bodies. The communication skills are honestly terrible. Questions are answered with sarcasm, dismissive comments, or irritated one-word responses. If a customer asks for clarification, they act personally attacked instead of simply explaining the situation professionally. There is absolutely no patience whatsoever. It is actually impressive how uncomfortable they manage to make even the simplest shipping experience feel. And before anyone tries to twist this review into something racial, I am Asian myself. This has absolutely nothing to do with race and everything to do with behavior, professionalism, and basic human decency. Rude is rude. Incompetent is incompetent. These employees seem equally miserable toward everyone who walks through the door. What is frustrating is that this location could probably function perfectly fine if it had competent management and employees who understood how to interact with people normally. Instead, customers are forced to deal with constant tension, hostility, confusion, and unnecessary attitude over the simplest things imaginable. You can literally see other customers getting uncomfortable while standing in line because the environment is so negative. I have worked in professional environments myself, and I understand stress, difficult customers, long days, and operational challenges. None of that excuses treating every single person who walks in with open annoyance and disrespect. Customer service jobs require patience, communication skills, and professionalism. These employees seem to possess none of the above. At this point, I honestly do not understand how this store continues operating like this. Either management is completely absent or this behavior is somehow considered acceptable internally, which is even worse. If corporate actually cared about customer experience, this location would have been addressed a long time ago. Do yourself a favor and go literally anywhere else if you have the option. There are countless UPS Stores and shipping centers with employees who can complete basic tasks without being hostile
• EA

  Elena Abueva

  Feb 11, 2026
  5.0
  I had a great experience at The UPS Store located at 2050 Gateway Place, Suite 100 in San Jose. The staff here is consistently friendly, professional, and efficient. Every time I’ve come in—whether for shipping, printing, or notary services—they’ve been incredibly helpful and quick to assist. The store is clean, organized, and easy to navigate. I also appreciate how patient Stephen & Kimberly Lam when explaining shipping options or helping with packaging. It’s clear they care about providing good customer service. Highly recommend this location if you’re in the area and need reliable UPS services! Thank You!
• JH

  Joshua Hubble

  Feb 11, 2026
  1.0
  Super shady store… A single page print is $3 Cash only. To get a receipt you have to ring it up a different way to charge tax. And to use a debit card you have to purchase more than $5 Something seems shady here.
• CC

  C

  Jan 9, 2026
  1.0
  The older woman and man who work there are extremely rude. The way she spoke to me completely ruined my day. I was already going through something very difficult after learning that my dad had passed, and her tone was so harsh and dismissive that I went home and cried. Both of them consistently avoid accountability when customers bring up their behavior, and instead of addressing concerns, they double down on the same nasty tone. It feels unprofessional and unkind. - This owner is seriously crazy. Look at their response to me. I have no idea what the owner is talking about and accusing me to be someone else. The gaslighting by these people is appalling. Completely unprofessional behavior please seek help.
• ST

  Shanney Thich

  Jan 8, 2026
  1.0
  I had a very upsetting experience at this UPS location today. The employee who assisted me, an Asian woman (I am also Asian), was extremely rude and raised her voice at me. I came in with very heavy packages and was clearly struggling to lift them just to show her the label. She did not offer any help and instead stood there watching me struggle. She then told me my box was not taped enough, even though it was already taped exactly how it arrived at my home. I never even opened the box because it contained very heavy chairs that I was planning on returning. If one small corner needed additional tape, that could have been easily addressed, but she was unwilling to offer any solution and denied my return. I also showed her another Amazon return, and she said it was the wrong label with a lot of attitude. I double-checked, and it was the correct label that clearly stated no box and no label were needed. Because of how dismissive and unhelpful she was, I ended up having to take the 100 lb box back home. It was physically difficult for me to even bring the package into the store, and the lack of basic courtesy made the experience humiliating and stressful. I have never had an experience like this at any UPS before. Due to how I was treated, I left without completing any of my returns. This was extremely disappointing customer service, and the way this situation was handled was unprofessional. UPDATE I want to clarify a few things because I was disappointed with the response from this business. I did not refuse help. She never offered help in the first place. She also never offered any options for tape or any solution. She simply kept saying the box was not taped enough with a rude and dismissive tone while watching me struggle with a very heavy package. At that point I gave the same energy back that I was being given. I think most people would react when they are spoken to rudely, denied service, and not offered any assistance at all. For additional context, I took this exact same sealed package to another UPS location the next day and they accepted it with no problem and even helped me. This clearly shows the issue was not the package but how this location handled the situation. The box was sealed exactly as it arrived from the vendor. Being spoken to rudely and having staff stand by while I struggled was my experience and that experience is valid. I did not falsify reviews under 5 different names. The reviews you mentioned are either mine across 2 different platforms (Yelp & Goggle) or written by my boyfriend (Yelp & Google), who was physically with me in the store during the incident and has every right to share his own experience. If you reviewed your security footage as stated, you would clearly see this. Accusing customers of lying instead of taking accountability proves my point. This response is unprofessional and reinforces my original review.

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