The UPS Store

Reviews

• CW

  Camelia Ward

  Jul 14, 2026
  5.0
  Very helpful staff, and well stocked store.
• SK

  Steve Kim

  May 5, 2026
  1.0
  I normally do not take the time to leave long negative reviews, but after repeatedly dealing with this UPS Store, I genuinely feel people deserve a warning before wasting their time coming here. This is, without exaggeration, one of the most unpleasant customer service experiences I have consistently encountered anywhere. The biggest issue is the two older Asian employees who seem to run the place. Every single interaction feels hostile from the moment you walk through the door. There is no greeting, no professionalism, no attempt to help customers, just immediate irritation and attitude for absolutely no reason. It honestly feels like they are personally offended that customers are entering a business that exists specifically to serve customers. What blows my mind is that it is not even isolated to one bad interaction or one stressful day. This is EVERY visit. I kept giving the place the benefit of the doubt because everyone has off days, but eventually a pattern becomes impossible to ignore. The energy in that store is consistently miserable and toxic because of the way these employees behave. The level of incompetence is honestly shocking too. It genuinely feels like there are no SOPs, no structure, and no understanding of basic customer service or shipping procedures. One employee will tell you one thing, then the other will immediately contradict it. They confidently give incorrect information, struggle with simple tasks, and then somehow act annoyed at the customer when THEIR own instructions or explanations make no sense. I have watched simple transactions turn into unnecessarily long and awkward interactions because they either do not understand procedures themselves or refuse to follow them consistently. Instead of calmly solving problems like adults, they immediately become defensive, argumentative, and emotionally immature. It feels less like interacting with trained employees and more like dealing with bitter children trapped in adult bodies. The communication skills are honestly terrible. Questions are answered with sarcasm, dismissive comments, or irritated one-word responses. If a customer asks for clarification, they act personally attacked instead of simply explaining the situation professionally. There is absolutely no patience whatsoever. It is actually impressive how uncomfortable they manage to make even the simplest shipping experience feel. And before anyone tries to twist this review into something racial, I am Asian myself. This has absolutely nothing to do with race and everything to do with behavior, professionalism, and basic human decency. Rude is rude. Incompetent is incompetent. These employees seem equally miserable toward everyone who walks through the door. What is frustrating is that this location could probably function perfectly fine if it had competent management and employees who understood how to interact with people normally. Instead, customers are forced to deal with constant tension, hostility, confusion, and unnecessary attitude over the simplest things imaginable. You can literally see other customers getting uncomfortable while standing in line because the environment is so negative. I have worked in professional environments myself, and I understand stress, difficult customers, long days, and operational challenges. None of that excuses treating every single person who walks in with open annoyance and disrespect. Customer service jobs require patience, communication skills, and professionalism. These employees seem to possess none of the above. At this point, I honestly do not understand how this store continues operating like this. Either management is completely absent or this behavior is somehow considered acceptable internally, which is even worse. If corporate actually cared about customer experience, this location would have been addressed a long time ago. Do yourself a favor and go literally anywhere else if you have the option. There are countless UPS Stores and shipping centers with employees who can complete basic tasks without being hostile
• DS

  Dawn S

  Mar 21, 2021
  5.0
  I've used this location's notary services several times. Fast, accurate, great service. Also great at shipping, printing, and various office services.
• SM

  Sal Mahayek

  May 25, 2017
  5.0
  The clerk, Robert Lam, went above and beyond to help me ship my textbook rentals back to Amazon! Awesome customer service! 😄

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